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Merge pull request #360 from openforge/fix-14085754
feat(app-service-level-agreement): fix SLA copy
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src/pages/app-service-level-agreement/app-service-level-agreement.tsx

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@@ -56,19 +56,19 @@ export class AppServiceLevelAgreement {
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<p>Meeting minutes will be used within 24 hours of meeting</p>
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</li>
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<li>
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<p>A weekly status report will be provided onactively scheduled projects/multiple project accounts</p>
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<p>A weekly status report will be provided on actively scheduled projects/multiple project accounts</p>
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</li>
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<li>
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<p>All Teamwork messages will be responded to within 6 - 24 hors, depending on priority of the message. More options are available upon request</p>
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<p>All Teamwork messages will be responded to within 6 - 24 hours, depending on the priority of the message. More options are available upon request</p>
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</li>
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<li>
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<p>Clients will be kept up to date on relevant informaton of project delirables, inlcuding milestones and risks</p>
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<p>Clients will be kept up to date on relevant information of project deliverables, including milestones and risks</p>
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</li>
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<li>
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<p>A quarterly review meeting will be scheduled with Client and Client Management team to review overall project and roadmap</p>
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</li>
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<li>
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<p>Handover notes and replacement agency contact will be provded in the case of a switch in provider. Please shcedule hand-off documentation at least one week in advance</p>
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<p>Handover notes and replacement agency contact will be provided in the case of a switch in provider. Please schedule hand-off documentation at least one week in advance</p>
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</li>
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</ul>
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</div>
@@ -80,17 +80,17 @@ export class AppServiceLevelAgreement {
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<div class="sla-detail">
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<ul>
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<p>Concepts will be presented and supportd eith a strategic and creative rationale</p>
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<p>Concepts will be presented and supported with a strategic and creative rationale</p>
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<p>Recommendation provided; if requested Creative execution will be adhere to client brand and guidelines where available and appropiate</p>
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<p>Recommendation provided; if requested Creative execution will be adhere to client brand and guidelines where available and appropriate</p>
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</li>
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<p>Creative team will attend presentation where feasible or necessary</p>
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<li>
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<p>
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A creative review of each client will take place on a <strong>quarterly basis</strong>
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A creative review of each client will take place on a <strong>quarterly basis</strong>
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</p>
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</li>
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</ul>
@@ -103,7 +103,7 @@ export class AppServiceLevelAgreement {
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<div class="sla-detail">
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<ul>
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<p>A roadmap of major milestone & feature completions will be provided via Teamwork's Milestone functionality Milestones will be updated and reviewd when necessary</p>
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<p>A roadmap of major milestone & feature completions will be provided via Teamwork's Milestone functionality Milestones will be updated and reviewed when necessary</p>
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</li>
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<p>Project and production timing plans will be adhered to and in the event of milestones being missed, a revised timing plan will be provided</p>
@@ -141,20 +141,19 @@ export class AppServiceLevelAgreement {
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<p>A cost estimate of Development work will be presented once Creative work (Design) and Architecture Discovery is completed</p>
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</li>
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<li>
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<p>Any estimtes provided before Opeforge's discovery & design process are complete are only estimates, and can not be guarantedd by threshold pricing policy</p>
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<p>Any estimates provided before Opeforge's discovery & design process are complete are only estimates, and can not be guaranteed by threshold pricing policy</p>
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</li>
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<p>Openforge will proceed with the relevant action following written approval of costs through Teamwork</p>
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<p>
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A concept will be delivered on budget. In the event of a concept being over budget, or at risk of going over budget, an alternative on-budget alternative solution will be provided
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A concept will be delivered on budget. In the event of a concept being over budget, or at risk of going over budget, an alternative on-budget alternative solution will be provided
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</p>
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<p>
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If a conept is delivered over budget due to a change in requirements or a dependency on a 3rd party provider, regular pricing applies. If a concept is delivered over budget for any
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other reason, threshold pricing will apply
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If a concept is delivered over budget due to a change in requirements or a dependency on a 3rd party provider, regular pricing applies. If a concept is delivered over budget for any other reason, threshold pricing will apply
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</p>
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</li>
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</ul>
@@ -170,12 +169,11 @@ export class AppServiceLevelAgreement {
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<p>Any changes to costs will be discussed with the client and documented via Teamwork</p>
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</li>
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<p>All work is scheduled in advance with pre-paid retainers, also known as a "top-p" model</p>
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<p>All work is scheduled in advance with prepaid retainers, also known as a "top-up" model</p>
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<p>
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Only after payment of hours will client work be scheduled, with the exception of high priority tickets and client questions / communications. These will be addressed immediately,
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up to 10hrs, and billed afterwords
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Only after payment of hours will client work be scheduled, with the exception of high priority tickets and client questions / communications. These will be addressed immediately, up to 10hrs, and billed afterwords
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</p>
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<li>

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