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Support 2022 (#338)
* Initial commit * Team biography component * Note about Node version * Begin changing copy * Wording finished * sorting out images * Wording tweaks, less repetition * Change last block
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‎README.md‎

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## Troubleshooting
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Use node 12
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```bash
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nvm use 12
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```
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Gatsby sometimes goes wrong/gets confused. First port of call is to kill it,
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then clear the `.cache` and `public` folders:
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‎src/components/MarketingTeamBio.js‎

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import React from "react";
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export default function MarketingTeamBio({
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name,
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role,
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children,
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imageAlt,
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imageSrc,
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}) {
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return (
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<article
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className="pa1 black bg-white pa4-ns mv3 mh2 ba b--black-10"
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style={{ flex: "1 0 20rem" }}
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>
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<div className="tc">
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<span className="f3 b">{name}</span>
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<br />
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<span className="i f5 b">{role}</span>{" "}
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<hr className="mw3 bb bw1 b--black-10 db" />
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</div>
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<p className="lh-copy measure center f6 black-70">{children}</p>
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<img alt={imageAlt} src={imageSrc} width="800" />
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</article>
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);
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}

‎src/pages/support/index.mdx‎

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@@ -8,30 +8,31 @@ import MarketingLayout from '$components/MarketingLayout';
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import Hero from '$components/Hero';
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import MarketingSection from '$components/MarketingSection';
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import MarketingDivide from '$components/MarketingDivide';
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import MarketingCodebox from '$components/MarketingCodebox';
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import MarketingBullets from '$components/MarketingBullets';
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import Testimonial from '$components/MarketingTestimonial';
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import TeamBio from '$components/MarketingTeamBio';
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<MarketingLayout blue>
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<!-- **************************************** -->
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<Hero bg="nodes">
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<Hero bg="white">
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## Professional Support
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### From the team behind PostGraphile and Graphile Engine
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### From the team behind PostGraphile, Graphile Worker and the Graphile suite
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<div class='flex'>
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<a class='mr3 button--solid-light' href='mailto:team@graphile.com?subject=Support%20enquiry'>Get in touch <span class='fas fa-fw fa-arrow-right' /></a>
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<a class='mr3 button--solid' target="_blank" href='https://benjie.dev/'>Consult with Benjie ASAP <span class='fas fa-fw fa-external-link-alt' /></a>
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</div>
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</Hero>
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<MarketingSection bg="nodes">
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<MarketingSection bg="white">
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<div className="f4 b tl" style={{maxWidth: '54rem', margin: '0 auto'}}>
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## On Demand Consultancy
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### For timely help when you don't have a support plan
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<div class='flex'>
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<a class='mr3 button--solid' target="_blank" href='https://benjie.dev/'>Consult with Benjie ASAP <span class='fas fa-fw fa-external-link-alt' /></a>
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</div>
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</div>
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</MarketingSection>
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<MarketingDivide from="nodes" to="dark" down />
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<MarketingDivide from="dark" to="nodes" down />
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<MarketingDivide from="white" to="light" down />
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<MarketingDivide from="light" to="nodes" via="medium" down />
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<MarketingSection bg="nodes">
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<div className="f4 b tl" style={{maxWidth: '54rem', margin: '0 auto'}}>
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## Support Plan
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## Development Support
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### Timely access to the Graphile team throughout the year
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### One-to-one access to the Graphile team throughout the year
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<MarketingBullets single big bullets={[
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'Prioritised tickets for issues you have with the Graphile suite',
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'Guaranteed response to critical issues in under 2 business days',
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//'Support provided via email, chat and VoIP',
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//'From the team behind the Graphile suite of tools',
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'Priority text support straight from the maintainer',
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'Add the Graphile team to your chat server for timely responses',
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'Reference your code verbatim',
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'Add the team to your GitHub/GitLab organisation','Calls arranged as required',
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<>The benefits of sponsorship included & free access to <a href="https://pgrita.com" target="_blank">pgRITA</a></>,
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'NDA available',
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]}/>
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<div class='flex'>
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<a class='button--solid' href='mailto:team@graphile.com?subject=Support%20plan%20enquiry'>Get in touch <span class='fas fa-fw fa-arrow-right' /></a>
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<a class='button--solid' href='mailto:team@graphile.com?subject=Support%20plan%20enquiry'>Get in touch <span class='fas fa-fw fa-arrow-right' /></a>
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</div>
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</div>
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</MarketingSection>
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<MarketingDivide from="nodes" to="medium" />
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<MarketingSection bg="medium">
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<div className="f4 tl" style={{maxWidth: '50rem', margin: '0 auto'}}>
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Our Support Plan gives your team access to the knowledge and
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<div className="f4 tl" style={{maxWidth: '50rem', margin: '0 auto'}}>
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Development Support gives your organisation access to the knowledge and
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experience of the Graphile team for any issues you have with
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PostGraphile and the Graphile suite.
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Price: $300/mo, paid quarterly or annually (+ VAT where applicable)
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PostGraphile, the Graphile suite and other tools in the ecosystem
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such as TypeScript, SQL, Node.js, GraphQL and more. If you're
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running any of the Graphile tools, you won't find anyone more qualified
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to help.
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From $1,500/month, paid monthly through GitHub sponsors, or
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quarterly/annually through invoicing (+ VAT where applicable). T&Cs apply.
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</div>
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</MarketingSection>
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<MarketingDivide from="medium" to="dark" via="light"/>
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<MarketingDivide from="medium" to="dark" via="light" down/>
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<MarketingSection bg="dark">
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<div className="f4 tl pb5" style={{maxWidth: '50rem', margin: '0 auto'}}>
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## FAQ
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### What are the response times?
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<div className="f4 b tl" style={{maxWidth: '54rem', margin: '0 auto'}}>
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<div class="mw9 ph3-ns flex flex-wrap justify-between">
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<TeamBio
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name="Benjie"
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role="Maintainer of Graphile and GraphQL TSC member"
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imageAlt="Benjie at Reactive Conf 2019"
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imageSrc="/images/support/makeitfast.jpg"
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>
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Maintainer of Graphile, GraphQL TSC member and keynote speaker, Benjie
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is at the forefront of GraphQL development. Together with the Graphile
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team, he will lend his expertise to your in-house development and push
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for faster, safer and more robust software development and practices.
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</TeamBio>
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</div>
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</div>
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Response times are guaranteed based on the severity of the
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incoming support request:
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</MarketingSection>
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- **critical**: 2 business days
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- all other classes of severity: 5 business days
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<MarketingDivide from="dark" to="nodes" via="light"/>
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### How is severity classified?
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<MarketingSection bg="nodes">
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We classify the severity of incoming support requests according to these classes:
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<div className="f4 tl" style={{maxWidth: '50rem', margin: '0 auto'}}>
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- **critical**: the Software is inoperable or a core function of the Software is unavailable or a critical security vulnerability in the Software is discovered;
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- **serious**: a core function of the Software is significantly impaired;
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- **moderate**: a core function of the Software is impaired, where the impairment does not constitute a serious issue; or a non-core function of the Software is significantly impaired; and
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- **minor**: any impairment of the Software not falling into the above categories; and any cosmetic issue affecting the Software or its documentation.
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## Want more?
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### Does the support plan cover large/complex deployments, and multi-stage QA pipelines?
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### Our Consultancy Retainer includes the benefits above, plus:
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The advertised fee is not affected by how you deploy, or how many development
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environments you have. However, you should note that the support plan
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covers issues with the Graphile suite only, it does not cover external concerns such as
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your servers, routing, proxying and deployment — we cannot help you debug your
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Kubernetes cluster, or help spot an issue in your nginx config.
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<MarketingBullets single big bullets={[
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'Schedule calls directly on our calendar, no additional fee',
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<>Longer and deeper discussions:<ul className="ul-check">
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<li>planning product features</li>
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<li>designing your database or GraphQL schema</li>
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<li>solving (or avoiding) performance issues</li>
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<li>debugging</li></ul></>,
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'Targeted code review'
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]}/>
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### What kind of things can the support be used for?
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<div className="f4 tl" style={{maxWidth: '50rem', margin: '0 auto'}}>
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From $6,000/month, cancel any time, no minimum term.
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The main use case for Graphile support is that if you hit a bug in
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PostGraphile or the Graphile suite of tools, we can help you to understand it, and advise you on how to work
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around the issue until a fix is available. Given PostGraphile's MIT license
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(which disclaims all liabilities), having the guarantee of a rapid response
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to production or development issues is the main value proposition of the
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support plan.
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</div>
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A secondary use case is if the documentation is unclear or
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lacking in a particular area, we can prioritise fixing it, and can provide
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you with a solution/explanation in the interim.
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<p class='flex'>
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<a class='button--solid' href='mailto:team@graphile.com?subject=Support%20plan%20enquiry'>Get in touch <span class='fas fa-fw fa-arrow-right' /></a>
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</p>
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Experimental features of PostGraphile (these are marked with 'experimental'
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or 'EXPERIMENTAL' in the documentation) are not officially covered under the
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support agreement, but if we're able we will try and help you with these
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also.
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*T&Cs apply - calls may be up to 3 hours, at most one per day, subject to availability -
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prices quoted for teams containing up to 10 engineers - pay monthly through GitHub Sponsors, or through
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quarterly/annual invoicing (+ VAT where applicable).*
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</div>
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</MarketingSection>
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Support requests **cannot** be used:
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<MarketingDivide from="nodes" to="dark" via="light"/>
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- for general consulting,
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- for brainstorming,
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- for development of new features or plugins.
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<MarketingSection bg="dark">
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<div className="f4 tl pb5" style={{maxWidth: '50rem', margin: '0 auto'}}>
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### What other benefits does a support plan give me?
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### Help us to keep our software free and open source!
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On [our Discord chat](http://discord.gg/graphile), members are given coloured
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name badges if they support our open source endeavours in some way (sponsorship, support
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plan, etc). Unofficially, we can allocate more time to helping these
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members with coloured name badges.
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In addition to helping your developers advance your business directly, your Development Support plan also helps
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fund advancement of the Graphile open source projects you rely on (as well as related projects such as the
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GraphQL Specification).
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<div class='flex'>
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<a class='button--solid' href='mailto:team@graphile.com?subject=Support%20plan%20enquiry'>Get in touch <span class='fas fa-fw fa-arrow-right' /></a>
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</div>
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By enabling Graphile to pursue improvements that benefit all parties in the ecosystem, you are ensuring
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the software remains relevant and something you'll be able to rely on for years to come.
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</MarketingSection>
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</MarketingLayout>

‎static/images/support/makeitfast.jpg‎

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