Merge pull request #195 from icfung828/master

Update general-troubleshooting-steps.md

Author: icfung828

faq/general-troubleshooting-steps.md

@@ -18,13 +18,17 @@ description: General troubleshooting steps
 
 ### How to enable and collect verbose log
 
-- Remove any old log files from
+1. Remove any old log files from
 
   - Windows `C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_17\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\DynamsoftService\log`
   - macOS, `Go > Applications > Dynamsoft > DynamsoftServicex64_17 > {installed version No.} > log`
   - Linux, `/opt/dynamsoft/DynamsoftServicex64_17/log`
 
-- Set [ `LogLevel` ]({{site.info}}api/WebTwain_Util.html#loglevel) to 1 in your code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady`
+2. Set the log level
+
+ - For only one client machine, add the line `LogLevel=14` to `DSConfiguration.ini` on that specific machine.
+ 
+ - For all client machines, set [ `LogLevel` ]({{site.info}}api/WebTwain_Util.html#loglevel) to 1 in your code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady`
 
 ```javascript
 function Dynamsoft_OnReady() {
@@ -33,13 +37,9 @@ function Dynamsoft_OnReady() {
 }
 ```
 
-> NOTE
->
-> Changing this property will affect all clients. To collect logs for only one client machine, just add the line `LogLevel=14` to `DSConfiguration.ini` on that specific machine.
-
-- Reproduce the issue
+3. Reproduce the issue
 
-- Zip the log files and share with [Dynamsoft Support Team]({{site.about}}getsupport.html) via email.
+4. Zip the log files and share with [Dynamsoft Support Team]({{site.about}}getsupport.html) via email.
 
   - On Windows, the log files are in `C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_17\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\DynamsoftService\log`
   - On macOS, the log files are in `Go > Applications > Dynamsoft > DynamsoftServicex64_17 > {installed version No.} > log`