Zabbix API Error: Invalid Parameter 'auth' When Acknowledging Alerts from JSM

[rept89]

Since Zabbix version 6.2, the Zabbix API requires an API token for authentication instead of a username and password. When acknowledging an alert from JIRA, the message is sent back to the Zabbix server, but the following error is returned:

DEBUG:root:Zabbix response: {'jsonrpc': '2.0', 'error': {'code': -32600, 'message': 'Invalid request.', 'data': 'Invalid parameter "/": unexpected parameter "auth".'}, 'id': 1}

Steps to Reproduce:

• Trigger an alert from Zabbix
• Acknowledge the created alert on JSM

Expected Result: The acknowledgment should be reflected in Zabbix.

Actual Result: The error message above is returned in the output.txt file, and the acknowledgment is not reflected in Zabbix.

Additional Information:

Zabbix version: 7.2.4
Script set in jec-config.json: jec_action_executor_for_zabbix6.py also tested with jec_action_executor_for_zabbix4.py
jsm-integration-script version: zabbix-1.0.3_jec-1.0.5

[rept89]

Zabbix 7.2.6 issue persists. Modified jec_action_executor_for_zabbix6.py to handle the authentication like this: (emphasis on "Authorization": f"Bearer {auth_token}")

Would be nice if a jec_action_executor_for_zabbix7.py was uploaded with this change

    if alert_id:
        alert_api_url = args['jsmUrl'] + "/jsm/ops/integration/v2/alerts/" + alert_id
        headers = {
            "Content-Type": "application/json",
            "Accept-Language": "application/json",
            "Authorization": "GenieKey " + args['apiKey']
        }
        alert_response = requests.get(alert_api_url, headers=headers, timeout=timeout)
        if alert_response.status_code < 299 and alert_response.json()['data']:
            if action == "Acknowledge":
                if source and str(source['name']).lower() == "zabbix":
                    logging.warning("JSM alert is already acknowledged by Zabbix. Discarding!!!")
                else:
                    auth_token = login_to_zabbix(username, password, url)
                    if auth_token:
                        post_params = {
                            "jsonrpc": "2.0",
                            "id": 1,
                            "method": "event.acknowledge",
                            "params": {
                                "eventids": parse_from_details("eventId", alert_response),
                                "message": "Acknowledged by " + alert_response.json()['data']['report']['acknowledgedBy'] + " via JSM",
                                "action": 6
                            }
                        }
                        headers = {
                            "Content-Type": "application/json",
                            "Authorization": f"Bearer {auth_token}"
                        }
                        response = requests.post(url, data=json.dumps(post_params), headers=headers, timeout=timeout)
                        if alert_response.json() and not alert_response.json().get('error'):
                            logging.info("Successfully executed at Zabbix.")
                            logging.debug("Zabbix response: " + str(response.json()))
                        else:
                            logging.warning(
                                "Could not execute at Zabbix. Zabbix Response: " + response.content + " Status Code: " + response.status_code)
                    else:
                        logging.warning(LOG_PREFIX + "Cannot login to Zabbix!")
        else:
            logging.warning("Alert with id [" + str(alert_id) + "] does not exist in JSM. It is probably deleted.")
    else:
        logging.warning("Alert id does not exist ")