|
1 | | -Thank you for opening an issue on an Adafruit Python library repository. To |
2 | | -improve the speed of resolution please review the following guidelines and |
3 | | -common troubleshooting steps below before creating the issue: |
| 1 | +Thank you for opening an issue on the Adafruit BeagleBone Python library repository. |
4 | 2 |
|
5 | | -- **Do not use GitHub issues for troubleshooting projects and issues.** Instead use |
6 | | - the forums at http://forums.adafruit.com to ask questions and troubleshoot why |
7 | | - something isn't working as expected. In many cases the problem is a common issue |
8 | | - that you will more quickly receive help from the forum community. GitHub issues |
9 | | - are meant for known defects in the code. If you don't know if there is a defect |
10 | | - in the code then start with troubleshooting on the forum first. |
11 | 3 |
|
12 | | -- **If following a tutorial or guide be sure you didn't miss a step.** Carefully |
13 | | - check all of the steps and commands to run have been followed. Consult the |
14 | | - forum if you're unsure or have questions about steps in a guide/tutorial. |
| 4 | +In order to understand your system configuration better, please run: |
| 5 | +``` |
| 6 | +sudo /opt/scripts/tools/version.sh |
| 7 | +``` |
15 | 8 |
|
16 | | -- **For Python/Raspberry Pi projects check these very common issues to ensure they don't apply**: |
| 9 | +and paste the output in a reply. |
17 | 10 |
|
18 | | - - If you are receiving an **ImportError: No module named...** error then a |
19 | | - library the code depends on is not installed. Check the tutorial/guide or |
20 | | - README to ensure you have installed the necessary libraries. Usually the |
21 | | - missing library can be installed with the `pip` tool, but check the tutorial/guide |
22 | | - for the exact command. |
| 11 | +This script should be present for any image downloaded from: |
| 12 | +https://beagleboard.org/ or https://rcn-ee.com/ |
23 | 13 |
|
24 | | - - **Be sure you are supplying adequate power to the board.** Check the specs of |
25 | | - your board and power in an external power supply. In many cases just |
26 | | - plugging a board into your computer is not enough to power it and other |
27 | | - peripherals. |
28 | | - |
29 | | - - **Double check all soldering joints and connections.** Flakey connections |
30 | | - cause many mysterious problems. See the [guide to excellent soldering](https://learn.adafruit.com/adafruit-guide-excellent-soldering/tools) for examples of good solder joints. |
31 | | - |
32 | | -If you're sure this issue is a defect in the code and checked the steps above |
33 | | -please fill in the following fields to provide enough troubleshooting information. |
34 | | -You may delete the guideline and text above to just leave the following details: |
35 | | - |
36 | | -- Platform/operating system (i.e. Raspberry Pi with Raspbian operating system, |
37 | | - Windows 32-bit, Windows 64-bit, Mac OSX 64-bit, etc.): **INSERT PLATFORM/OPERATING |
38 | | - SYSTEM HERE** |
39 | | - |
40 | | -- Python version (run `python -version` or `python3 -version`): **INSERT PYTHON |
41 | | - VERSION HERE** |
42 | | - |
43 | | -- Error message you are receiving, including any Python exception traces: **INSERT |
44 | | - ERROR MESAGE/EXCEPTION TRACES HERE*** |
45 | | - |
46 | | -- List the steps to reproduce the problem below (if possible attach code or commands |
47 | | - to run): **LIST REPRO STEPS BELOW** |
0 commit comments