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Auto assign incident based on business hours #2624

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Auto assign incident based on business hours #2624

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14a630c
Create Readme.md
Maheshkh9738 Oct 29, 2025
2168ae7
Create Script.JS
Maheshkh9738 Oct 29, 2025
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1 change: 1 addition & 0 deletions Client-Side Components/Catalog Client Script/Auto Assign incident/Readme.md
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This project automatically assigns incidents to different support groups based on the time of day. For example, incidents created during day shift are assigned to the Day Support Group, while those created during night shift go to the Night Support Group. This ensures timely handling and reduces manual routing.
14 changes: 14 additions & 0 deletions Client-Side Components/Catalog Client Script/Auto Assign incident/Script.JS
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(function executeRule(current, previous /*null when async*/) {
var now = new GlideDateTime();

var daySchedule = new GlideSchedule('46d3f0b1dbf01300a6a5f0b1dbf01300'); // Day Schedule
var nightSchedule = new GlideSchedule('56e4f0b1dbf01300a6a5f0b1dbf01300'); // Night Schedule

if (daySchedule.isInSchedule(now)) {
current.assignment_group = '76f5f0b1dbf01300a6a5f0b1dbf01300'; // Day Support Group
} else if (nightSchedule.isInSchedule(now)) {
current.assignment_group = '86g6f0b1dbf01300a6a5f0b1dbf01300'; // Night Support Group
} else {
current.assignment_group = 'f2c9980bf9bc3a10f9182b07f0f0832a'; // Optional fallback
}
})();
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