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PR Description:

This project adds a dynamic preview feature to Service Catalog items, allowing users to see the full approval chain before submitting a request. It improves transparency, reduces confusion, and helps users understand who will be involved in the approval process based on their selections.

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@kmxo kmxo self-assigned this Oct 29, 2025
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kmxo commented Oct 29, 2025

Hello Maheshkh9738,
I'd add that each catalog has a specific Approval chain so to show this in advance, it would be necessary to query all places where the Approval chain is stored.
For example, a) service_offering table; b) cmdb_ci - column support_group etc.
Thank you for your contribution.

@kmxo kmxo merged commit 1275adb into ServiceNowDevProgram:main Oct 29, 2025
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2 participants