Orphan incidents

Server-Side Components/Background Scripts/Get Orphaned Incidents/README.md

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+# ServiceNow Background Script – Find Orphaned Incidents
+
+## 🧩 Overview
+This background script identifies **orphaned incident records** — incidents that are not assigned to any **user** or **assignment group** and are still open.  
+It’s useful for **data quality audits**, **queue management**, and **incident triage improvement**.

Server-Side Components/Background Scripts/Get Orphaned Incidents/get_orphaned_incidents.js

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+var gr = new GlideRecord('incident');
+gr.addNullQuery('assigned_to');
+gr.addNullQuery('assignment_group');
+gr.addQuery('state', '!=', 7); // not closed
+gr.query();
+gs.info("Orphaned Incidents Count:"+gr.getRowCount());
+while (gr.next()) {
+    gs.info('Orphaned incident: ' + gr.number + ' - ' + gr.short_description);
+}