From 82fe3b38c1087900f59cff328d1281e4445d71bd Mon Sep 17 00:00:00 2001
From: anjimuvva <42597425+anjimuvva@users.noreply.github.com>
Date: Wed, 29 Oct 2025 12:45:17 +0800
Subject: [PATCH 1/4] Create identify_inactive_users_with_open_tickets.js

---
 .../identify_inactive_users_with_open_tickets.js     | 12 ++++++++++++
 1 file changed, 12 insertions(+)
 create mode 100644 Server-Side Components/Background Scripts/Identify Inactive users with tickets/identify_inactive_users_with_open_tickets.js

diff --git a/Server-Side Components/Background Scripts/Identify Inactive users with tickets/identify_inactive_users_with_open_tickets.js b/Server-Side Components/Background Scripts/Identify Inactive users with tickets/identify_inactive_users_with_open_tickets.js
new file mode 100644
index 0000000000..aa83326a2e
--- /dev/null
+++ b/Server-Side Components/Background Scripts/Identify Inactive users with tickets/identify_inactive_users_with_open_tickets.js	
@@ -0,0 +1,12 @@
+var user = new GlideRecord('sys_user');
+user.addQuery('active', false);
+user.query();
+while (user.next()) {
+    var inc = new GlideRecord('incident');
+    inc.addQuery('assigned_to', user.sys_id);
+    inc.addQuery('state', '!=', 7); // not Closed
+    inc.query();
+    while (inc.next()) {
+        gs.info('Inactive user with open ticket: ' + user.name + ' → ' + inc.number);
+    }
+}

From 101697bf902df131d0903b1994dff554498e3461 Mon Sep 17 00:00:00 2001
From: anjimuvva <42597425+anjimuvva@users.noreply.github.com>
Date: Wed, 29 Oct 2025 12:45:58 +0800
Subject: [PATCH 2/4] Create README.md

---
 .../Identify Inactive users with tickets/README.md            | 4 ++++
 1 file changed, 4 insertions(+)
 create mode 100644 Server-Side Components/Background Scripts/Identify Inactive users with tickets/README.md

diff --git a/Server-Side Components/Background Scripts/Identify Inactive users with tickets/README.md b/Server-Side Components/Background Scripts/Identify Inactive users with tickets/README.md
new file mode 100644
index 0000000000..ddff5edf85
--- /dev/null
+++ b/Server-Side Components/Background Scripts/Identify Inactive users with tickets/README.md	
@@ -0,0 +1,4 @@
+# ServiceNow Background Script – Identify Inactive Users with Open Incidents
+
+This background script helps admin to identify **inactive users** who still have **open incidents** assigned to them.  
+It’s particularly useful during **user cleanup, offboarding audits, or reassignment activities** to ensure no tickets remain unaddressed.

From bfebf46429d853207d8fc8691a663d11a2e9be9e Mon Sep 17 00:00:00 2001
From: anjimuvva <42597425+anjimuvva@users.noreply.github.com>
Date: Wed, 29 Oct 2025 23:27:02 +0800
Subject: [PATCH 3/4] Create README.md

---
 .../Background Scripts/Get Orphaned Incidents/README.md      | 5 +++++
 1 file changed, 5 insertions(+)
 create mode 100644 Server-Side Components/Background Scripts/Get Orphaned Incidents/README.md

diff --git a/Server-Side Components/Background Scripts/Get Orphaned Incidents/README.md b/Server-Side Components/Background Scripts/Get Orphaned Incidents/README.md
new file mode 100644
index 0000000000..2ae6fdca8f
--- /dev/null
+++ b/Server-Side Components/Background Scripts/Get Orphaned Incidents/README.md	
@@ -0,0 +1,5 @@
+# ServiceNow Background Script – Find Orphaned Incidents
+
+## 🧩 Overview
+This background script identifies **orphaned incident records** — incidents that are not assigned to any **user** or **assignment group** and are still open.  
+It’s useful for **data quality audits**, **queue management**, and **incident triage improvement**.

From dd5852026eb60b71dcb1cc8d063b0cfe91146ac1 Mon Sep 17 00:00:00 2001
From: anjimuvva <42597425+anjimuvva@users.noreply.github.com>
Date: Wed, 29 Oct 2025 23:28:34 +0800
Subject: [PATCH 4/4] Create get_orphaned_incidents.js

---
 .../Get Orphaned Incidents/get_orphaned_incidents.js     | 9 +++++++++
 1 file changed, 9 insertions(+)
 create mode 100644 Server-Side Components/Background Scripts/Get Orphaned Incidents/get_orphaned_incidents.js

diff --git a/Server-Side Components/Background Scripts/Get Orphaned Incidents/get_orphaned_incidents.js b/Server-Side Components/Background Scripts/Get Orphaned Incidents/get_orphaned_incidents.js
new file mode 100644
index 0000000000..d9b02ceb64
--- /dev/null
+++ b/Server-Side Components/Background Scripts/Get Orphaned Incidents/get_orphaned_incidents.js	
@@ -0,0 +1,9 @@
+var gr = new GlideRecord('incident');
+gr.addNullQuery('assigned_to');
+gr.addNullQuery('assignment_group');
+gr.addQuery('state', '!=', 7); // not closed
+gr.query();
+gs.info("Orphaned Incidents Count:"+gr.getRowCount());
+while (gr.next()) {
+    gs.info('Orphaned incident: ' + gr.number + ' - ' + gr.short_description);
+}