From c7f2d3a86f38e9945b3ccd3bbf0bf1cf8e8603bf Mon Sep 17 00:00:00 2001
From: chaytarak <62869669+chaytarak@users.noreply.github.com>
Date: Wed, 29 Oct 2025 20:02:09 +0530
Subject: [PATCH 1/2] Create ReadMe.md

---
 .../Business Rules/When Group is making inactive/ReadMe.md       | 1 +
 1 file changed, 1 insertion(+)
 create mode 100644 Server-Side Components/Business Rules/When Group is making inactive/ReadMe.md

diff --git a/Server-Side Components/Business Rules/When Group is making inactive/ReadMe.md b/Server-Side Components/Business Rules/When Group is making inactive/ReadMe.md
new file mode 100644
index 0000000000..06a986ce5c
--- /dev/null
+++ b/Server-Side Components/Business Rules/When Group is making inactive/ReadMe.md	
@@ -0,0 +1 @@
+When marking a group as inactive, verify that there are no open tickets assigned to it from 'incident', 'problem', 'change_request' tables. If any open tickets are found, abort the deactivation process.

From d1e5f9734b961dc8e84a1d2db95e00ecb7ffb94a Mon Sep 17 00:00:00 2001
From: chaytarak <62869669+chaytarak@users.noreply.github.com>
Date: Wed, 29 Oct 2025 20:03:45 +0530
Subject: [PATCH 2/2] Create Code.js

---
 .../When Group is making inactive/Code.js     | 30 +++++++++++++++++++
 1 file changed, 30 insertions(+)
 create mode 100644 Server-Side Components/Business Rules/When Group is making inactive/Code.js

diff --git a/Server-Side Components/Business Rules/When Group is making inactive/Code.js b/Server-Side Components/Business Rules/When Group is making inactive/Code.js
new file mode 100644
index 0000000000..5de78b85db
--- /dev/null
+++ b/Server-Side Components/Business Rules/When Group is making inactive/Code.js	
@@ -0,0 +1,30 @@
+(function executeRule(current, previous /*null when async*/) {
+
+    // Run only when group is being inactivated
+    if (current.active.changes() && current.active == false) {
+
+        var openTicketCount = 0;
+
+        // List of task tables to check
+        var taskTables = ['incident', 'problem', 'change_request'];
+
+        for (var i = 0; i < taskTables.length; i++) {
+            var gr = new GlideRecord(taskTables[i]);
+            gr.addQuery('assignment_group', current.sys_id);
+            gr.addQuery('active', true);
+            gr.query();
+            if (gr.hasNext()) {
+                openTicketCount++;
+                break; // We found at least one open ticket, no need to continue
+            }
+        }
+
+        // If open tickets exist, stop the update
+        if (openTicketCount > 0) {
+            gs.addErrorMessage('Cannot deactivate "' + current.name + 
+                '" group, because there are open tickets assigned to it.');
+            current.setAbortAction(true);
+        }
+    }
+
+})(current, previous);