Skip to content

Conversation

@DavidMarcial
Copy link
Contributor

PR Description:

This script is another way to grab the number of open incidents and group them by their Priority and State using GlideAggregate. Instead of using the Incident table, I went a different route and used the Task table.

Pull Request Checklist

Overview

  • Put an x inside of the square brackets to check each item.
  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
    • Server-Side Components/
    • Client-Side Components/
    • Modern Development/
    • Integration/
    • Specialized Areas/
  • I've used appropriate sub-categories within the top-level categories
  • Each code snippet has its own folder with a descriptive name

Documentation

  • I've included a README.md file for each code snippet
  • The README.md includes:
    • Description of the code snippet functionality
    • Usage instructions or examples
    • Any prerequisites or dependencies
    • (Optional) Screenshots or diagrams if helpful

Restrictions

  • My PR does not include XML exports of ServiceNow records
  • My PR does not contain sensitive information (passwords, API keys, tokens)
  • My PR does not include changes that fall outside the described scope

@Atul-LNG Atul-LNG self-assigned this Oct 29, 2025
Copy link
Contributor

@Atul-LNG Atul-LNG left a comment

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Please correct the variable name:
gs.info("There are a total of: " + count + " Incidents with a priority of " + priorityValue + " and in a state of " + incident_staates[state]);

Script execution error: Script Identifier: null.null.script, Error Description: "incident_staates" is not defined., Script ES Leve

@DavidMarcial
Copy link
Contributor Author

@Atul-LNG Remind me, do I have to create a new branch to do the update or can I just go to my branch on my fork and make the update?

@Atul-LNG
Copy link
Contributor

Go to fork and change the files.

@DavidMarcial
Copy link
Contributor Author

@Atul-LNG Thanks for the info. Updated the variable

@Atul-LNG Atul-LNG merged commit ab27c84 into ServiceNowDevProgram:main Oct 29, 2025
1 check passed
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Labels

None yet

Projects

None yet

Development

Successfully merging this pull request may close these issues.

2 participants