From ee0da10d97fd1bd628c8ddbd64304523f4d84ab8 Mon Sep 17 00:00:00 2001
From: Kart-19 <92006241+Kart-19@users.noreply.github.com>
Date: Wed, 29 Oct 2025 18:18:39 +0530
Subject: [PATCH 1/2] Show Open Incident of caller

Show Open Incident of caller
---
 .../Show Open Incident of Caller/macro.js        | 16 ++++++++++++++++
 1 file changed, 16 insertions(+)
 create mode 100644 Client-Side Components/UI Macros/Show Open Incident of Caller/macro.js

diff --git a/Client-Side Components/UI Macros/Show Open Incident of Caller/macro.js b/Client-Side Components/UI Macros/Show Open Incident of Caller/macro.js
new file mode 100644
index 0000000000..440bb8cfe0
--- /dev/null
+++ b/Client-Side Components/UI Macros/Show Open Incident of Caller/macro.js	
@@ -0,0 +1,16 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
+
+<img src='sn_tile_icon/now-checklist.svg' stype='width=5%,height:5%' onclick="showopentckts()" title="Show Open Incident of me"></img>
+
+<script language="javascript">
+function showopentckts(){
+var name=g_form.getValue("caller_id");
+var tableName='incident';
+var url=tableName+'_list.do?sysparm_query=caller_id='+name+'^stateNOT IN7,8';
+window.open(url,'OpenIncident',"popup");
+}
+
+</script>
+
+</j:jelly>
\ No newline at end of file

From 3879c81967bb4208174d7bce248674d7c2c89df0 Mon Sep 17 00:00:00 2001
From: Kart-19 <92006241+Kart-19@users.noreply.github.com>
Date: Wed, 29 Oct 2025 18:23:04 +0530
Subject: [PATCH 2/2] Added Readme file

---
 .../Show Open Incident of Caller/Readme.md    | 21 +++++++++++++++++++
 1 file changed, 21 insertions(+)
 create mode 100644 Client-Side Components/UI Macros/Show Open Incident of Caller/Readme.md

diff --git a/Client-Side Components/UI Macros/Show Open Incident of Caller/Readme.md b/Client-Side Components/UI Macros/Show Open Incident of Caller/Readme.md
new file mode 100644
index 0000000000..9f5883d95a
--- /dev/null
+++ b/Client-Side Components/UI Macros/Show Open Incident of Caller/Readme.md	
@@ -0,0 +1,21 @@
+Show Open Incident of caller
+
+Script Type: UI Macro
+
+Goal: In Form view caller can see what are the open incident of that particular caller.
+
+Walk through of code: So for this use case a new macro will be added to the caller field,  when it is triggered it will open a new popup window where it will show the list of particular caller which are all open incident.So for this a new UImacro have been used in that a new list icon have been rendered from the db_image table and inside that a showopentckts() function this will get the current caller and then add the query to filter out the list of open incident and then open a popup to show the list of that particular caller which are all open(other than Closed and Cancelled).
+
+Note: To inherite the UI Macro in that particular field (Caller) we need to add the attribute in the Dictionary Entry = ref_contributions=caller_inc_lists [ref_contributions="name of the macro"]
+
+UI Macro
+<img width="853" height="292" alt="UIMacro" src="https://github.com/user-attachments/assets/f5b353a2-ffb6-4e44-a740-9905b33cb484" />
+
+Dictonary Entry in Attribute section
+<img width="848" height="386" alt="UIMacroDictionary" src="https://github.com/user-attachments/assets/b21d2077-3df5-4408-9bb3-c0672fd1398b" />
+
+UI Macro in Incident Form near the Caller Field
+<img width="860" height="310" alt="From UIMacro" src="https://github.com/user-attachments/assets/c3867abf-f9cd-4947-a7e9-41c83189681d" />
+
+Result:
+<img width="865" height="409" alt="UIMacro Result" src="https://github.com/user-attachments/assets/5412b29b-e96b-4455-a3e0-5552c9680600" />