Add KB Article Link Dynamic Email Script to Notification

Moveworks messages html for Flow

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+var article = fd_data._1__look_up_record.record;
+
+// Safely retrieve fields with null checks for a KB Article
+var sys_id = article.sys_id || '';
+var articleTitle = article.short_description || 'N/A';
+var requestedBy = fd_data.trigger.current.sys_created_by;
+var articleNumber = article.number || 'N/A';
+var requestedOn = article.sys_created_on || 'N/A';
+var kbName = (article.kb_knowledge_base && article.kb_knowledge_base.title) || 'N/A';
+var knowledgeManagers = (article.kb_knowledge_base && article.kb_knowledge_base.owner && article.kb_knowledge_base.owner.getDisplayValue()) || 'N/A';
+
+// Base URL
+var baseUrl = gs.getProperty('glide.servlet.uri') || '';
+var kbLink = baseUrl + 'kb_knowledge.do?sys_id=' + sys_id;
+//Below are links for opening the record in servicenow
+var approveLink = baseUrl + 'sysapproval_approver.do?action=approve&sys_id=' + sys_id;
+var rejectLink = baseUrl + 'sysapproval_approver.do?action=reject&sys_id=' + sys_id;
+//Below lines are for email template which is used to create email inbound template.
+var inst ='inspirebrandsdev';
+var approveSub = 'RE: '+ articleNumber +' Approve KB Article ';
+var body = 'Please do not change the subject, just click send message.';
+var rejectSub = 'RE: '+ articleNumber +' Reject KB Article ';
+
+
+// HTML message
+var message = 
+  '<b>Pending approval request from ServiceNow</b><br><br>' +
+  '<b><a href="' + kbLink + '">' + articleNumber + '</a>: ' + articleTitle + '</b><br><br>' +
+  '<b>Requested by:</b> ' + requestedBy + '<br>' +
+  '<b>Requested on:</b> ' + requestedOn + '<br>' +
+  '<b>Knowledge Base:</b> ' + kbName + '<br>' +
+  '<b>Knowledge Managers:</b> ' + knowledgeManagers + '<br><br>' +
+  '<b>Approve link :</b> <a href="mailto:' + inst + '@service-now.com?SUBJECT=' + approveSub + '&amp;body=' + body + '">Click here</a><br>'+
+  '<b>Reject link :</b> <a href="mailto:' + inst + '@service-now.com?SUBJECT=' + rejectSub + '&amp;body=' + body + '">Click here</a><br>';
+  //'<b>Approve link :</b> <a href="' + approveLink + '">Click here to approve</a><br>' +
+  //'<b>Reject link:</b> <a href="' + rejectLink + '">Click here to reject</a>';
+
+return message;

Specialized Areas/Notifications/Email Notification for KB Article Author with KB link/readme.md

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+📘 README — KB Article Link Email Script for Notification
+✅ Overview
+
+This script is used in a ServiceNow notification triggered from the kb_knowledge table.
+It dynamically retrieves the instance URL and constructs a clickable Knowledge Article link in the email body.
+
+🧩 Script Functionality
+✔ What It Does
+
+Builds a direct URL pointing to the KB article
+Displays the KB Number as a clickable hyperlink
+Opens the article in a new browser tab
+Improves Knowledge Manager review workflow
+
+🔧 Script Used
+// This script assumes it is used in a notification triggered by the kb_knowledge table. 
+//use this line to get KB Number ${mail_script:get_kbarticle_link}
+(function executeEmailScript(current, template) {
+    // Construct the URL to the KB article
+
+    var instanceURL = gs.getProperty('glide.servlet.uri'); // Get the instance URL
+    var kbLink = instanceURL + "kb_view.do?sysparm_article=" + current.number; // Adjust based on your URL structure
+
+    // Output the link in HTML format
+    template.print('<a href="' + kbLink + '" target="_blank">' + current.number + '</a>');
+})(current, template);
+
+📝 Notification Configuration
+Setting	Details
+Table	Knowledge [kb_knowledge]
+Condition	Example: State changes to Pending Approval
+Email Script Used	${mail_script:get_kbarticle_link}
+Audience	Knowledge Managers / Approvers
+📥 Input
+Input Source	Description
+current.number	KB Article Number (e.g. KB0012345)
+System Property	glide.servlet.uri — full instance URL
+Notification Payload	Uses script reference in message body
+
+Example Input Values:
+
+Instance URL: https://company.service-now.com/
+KB Number: KB1029384
+
+⚙️ Process Flow
+
+1️⃣ Notification triggered on kb_knowledge
+2️⃣ Script collects instance URL
+3️⃣ Script forms hyperlink using KB Number
+4️⃣ Link injected into template via template.print
+5️⃣ Email delivered to recipients
+
+✅ Output / Result
+
+📌 Email will show a clickable KB Number link:
+➡ Example Link Generated:
+https://company.service-now.com/kb_view.do?sysparm_article=KB1029384
+
+
+📌 In Email (HTML):
+KB1029384 → Click → Opens article in new browser tab
+
+📬 Final Email Result Includes:
+KB Article Number (hyperlinked)
+Article details (added in notification body)
+Approve & Reject action buttons (if included)
+Cleaner and faster approval workflow
+
+🖼️ Visual Result (Explained from Shared Image)
+
+<img width="733" height="446" alt="image" src="https://github.com/user-attachments/assets/675b3d9b-f121-4c79-8253-bcb964ae05b3" />
+
+
+The screenshot you shared displays:
+✅ KB Article Number hyperlink
+✅ Metadata such as short description & requested by
+✅ Buttons for Article Approval / Rejection
+✅ HTML formatted clean layout for readability

Specialized Areas/Notifications/Email Notification for KB Article Author with KB link/script.js

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+// This script assumes it is used in a notification triggered by the kb_knowledge table. 
+//use this line to get KB Number ${mail_script:get_kbarticle_link}
+//NOTE THE NAME OF THIS SCRIPT IS "get_kbarticle_link"IN EMAIL SCRIPTS TABLE _ "sys_script_email"
+
+
+(function executeEmailScript(current, template) {
+    // Construct the URL to the KB article
+
+    var instanceURL = gs.getProperty('glide.servlet.uri'); // Get the instance URL
+    var kbLink = instanceURL + "kb_view.do?sysparm_article=" + current.number; // Adjust based on your URL structure
+
+    // Output the link in HTML format
+    template.print('<a href="' + kbLink + '" target="_blank">' + current.number + '</a>');
+})(current, template);