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Merged
merged 22 commits into from
Oct 28, 2025
Merged

GetHelp Script include - Pull6 #2564

merged 22 commits into from
Oct 28, 2025

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@trimbakeshmadhan-109
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@trimbakeshmadhan-109 trimbakeshmadhan-109 commented Oct 28, 2025

PR Description:

GetServiceDeskAgentHelpAIUtil

Pull Request Checklist

Overview

  • Put an x inside of the square brackets to check each item.
  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
    • Server-Side Components/
    • Client-Side Components/
    • Modern Development/
    • Integration/
    • Specialized Areas/
  • I've used appropriate sub-categories within the top-level categories
  • Each code snippet has its own folder with a descriptive name

Documentation

  • I've included a README.md file for each code snippet
  • The README.md includes:
    • Description of the code snippet functionality
    • Usage instructions or examples
    • Any prerequisites or dependencies
    • (Optional) Screenshots or diagrams if helpful

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  • My PR does not include XML exports of ServiceNow records
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@trimbakeshmadhan-109
script.js
2da9254 
Automatically create a problem record from incident volume
Use case: Automatically create a problem record if a specific Configuration Item (CI) is associated with more than a certain number of incidents within a defined timeframe. 
Code snippet
This code can be placed in a Scheduled Script Execution or an After Insert Business Rule to check new incidents
@trimbakeshmadhan-109
README.md
c9315ec
@trimbakeshmadhan-109
Script.js
5d17de8 
Identify the oldest active incident for each assignment group. This helps managers focus on long-running tickets that may require special attention.
@trimbakeshmadhan-109
README.md
c8c2e06
@trimbakeshmadhan-109
script.js
14244d8 
This example searches a JSON document for all developers listed under the specified path.
@trimbakeshmadhan-109
README.md
45c645d
@trimbakeshmadhan-109
Update README.md
3edf0bc
@trimbakeshmadhan-109
script.js
fa78c36 
Identify inactive users who still have unresolved incidents. This helps with offboarding processes and ensures incidents aren't left unattended.
@trimbakeshmadhan-109
README.md
a6e23bd
@trimbakeshmadhan-109
Update script.js
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@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Count Inactive Users with …
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…Active incidents/README.md
@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Count Inactive Users with …
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…Active incidents/script.js
@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Find oldest Incident based…
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… Assignment Groups/README.md
@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Find oldest Incident based…
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… Assignment Groups/script.js
@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideJsonPath/GlideJsonPath Reader Exampl…
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…e/README.md
@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideJsonPath/GlideJsonPath Reader Exampl…
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…e/script.js
@trimbakeshmadhan-109
GetServiceDeskAgentHelpAIUtil
4e3bdeb 
This is a client-callable Script Include designed for the ServiceNow platform that integrates with an external Databricks AI endpoint. Its purpose is to assist Service Desk agents by providing AI-generated responses to user queries, which can be used to populate incident information or assist in troubleshooting.
The script acts as a server-side proxy, handling the client-side request, invoking a Flow Designer Action to communicate with the Databricks service, and returning the AI's response to the client.
@trimbakeshmadhan-109
Delete Server-Side Components/Script Includes/GetServiceDeskAgentHelp…
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…AIUtil
@trimbakeshmadhan-109
script.js
45661ee 
This is a client-callable Script Include designed for the ServiceNow platform that integrates with an external Databricks AI endpoint. Its purpose is to assist Service Desk agents by providing AI-generated responses to user queries, which can be used to populate incident information or assist in troubleshooting.
@trimbakeshmadhan-109
Create README.md
5f23679
@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Create Problem based on in…
048b3e5 
…cident volume/README.md
@ravichandra1998g ravichandra1998g self-assigned this Oct 28, 2025
trimbakeshmadhan-109
trimbakeshmadhan-109 commented Oct 28, 2025
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Reviewed

PR containes 2 Files

1.Script.js
2.README

@trimbakeshmadhan-109 trimbakeshmadhan-109 marked this pull request as ready for review October 28, 2025 06:56
@trimbakeshmadhan-109 trimbakeshmadhan-109 changed the title GetServiceDeskAgentHelpAIUtil - Pull6 GetHelp Script include - Pull6 Oct 28, 2025
ravichandra1998g
ravichandra1998g approved these changes Oct 28, 2025
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looks good to me

@ravichandra1998g ravichandra1998g merged commit 263a8fe into ServiceNowDevProgram:main Oct 28, 2025
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@ravichandra1998g ravichandra1998g ravichandra1998g approved these changes

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