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@trimbakeshmadhan-109 trimbakeshmadhan-109 commented Oct 27, 2025

PR Description:

PR contains GlideAggregate related files

Pull Request Checklist

Overview

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  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
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  • Each code snippet has its own folder with a descriptive name

Documentation

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Automatically create a problem record from incident volume
Use case: Automatically create a problem record if a specific Configuration Item (CI) is associated with more than a certain number of incidents within a defined timeframe. 
Code snippet
This code can be placed in a Scheduled Script Execution or an After Insert Business Rule to check new incidents
Identify the oldest active incident for each assignment group. This helps managers focus on long-running tickets that may require special attention.
This example searches a JSON document for all developers listed under the specified path.
Identify inactive users who still have unresolved incidents. This helps with offboarding processes and ensures incidents aren't left unattended.
@snamjosh snamjosh self-assigned this Oct 27, 2025
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Thanks for your submission. It appears that this pull request contains more files than described in the title. Please review and update the pull request to either remove the extra/unintended files or to update the description to be more comprehensive. Ensure your contributions are meaningful and adhere to the project’s standards. [If applicable: You can create a new branch on your forked repository to avoid accidental inclusions of new commits in the future.]. Closing this for now. Once you make additional changes, feel free to re-open this Pull Request or create a new one.

@snamjosh snamjosh closed this Oct 27, 2025
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2 participants