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@BEASTSHRIRAM BEASTSHRIRAM commented Oct 27, 2025

PR Description:

-As this was a important usecase for servicenow devs and i noticed that so i implemented them

  • Added MLDataExporter Script Include to query and format incident data
  • Added Scripted REST API endpoint to expose incident data for ML pipeline
  • Includes concise README with use cases and implementation guide
  • Follows Integration category for external system data export patterns
  • Code is production-ready with proper error handling and logging

Pull Request Checklist

Overview

  • Put an x inside of the square brackets to check each item.
  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
    • Server-Side Components/
    • Client-Side Components/
    • Modern Development/
    • Integration/
    • Specialized Areas/
  • I've used appropriate sub-categories within the top-level categories
  • Each code snippet has its own folder with a descriptive name

Documentation

  • I've included a README.md file for each code snippet
  • The README.md includes:
    • Description of the code snippet functionality
    • Usage instructions or examples
    • Any prerequisites or dependencies
    • (Optional) Screenshots or diagrams if helpful

Restrictions

  • My PR does not include XML exports of ServiceNow records
  • My PR does not contain sensitive information (passwords, API keys, tokens)
  • My PR does not include changes that fall outside the described scope

- Added MLDataExporter Script Include to query and format incident data
- Added Scripted REST API endpoint to expose incident data for ML pipeline
- Includes concise README with use cases and implementation guide
- Follows Integration category for external system data export patterns
- Code is production-ready with proper error handling and logging
@BEASTSHRIRAM
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BEASTSHRIRAM commented Oct 27, 2025

Hey @ravichandra1998g in my previous PR's i gave generic js codes non-helpful for servicenow devs so i took time and thought what is really important as in this AI/ML era i think devs might need some helpful snippets related to AI/ML
Basic use case is ServiceNow developers often need to export data to external systems. This snippet shows the production-ready pattern for:
Exporting large datasets without manual work
Creating automated data pipelines
Integrating with third-party tools
ex A company gets 10,000 incidents/month. Using this snippet, they can:

  • Export historical incidents to ML system
  • Train a model to predict "which incidents take longest?"
  • Feed predictions back into ServiceNow
  • Auto-assign complex tickets to senior technicians

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@ravichandra1998g ravichandra1998g left a comment

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looks good

@ravichandra1998g ravichandra1998g merged commit 4cc0540 into ServiceNowDevProgram:main Oct 27, 2025
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@BEASTSHRIRAM BEASTSHRIRAM deleted the feature/ml-data-export-snippet branch October 27, 2025 16:39
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2 participants