Conditional Auto-Routing and Dynamic Mandatory Fields

Client-Side Components/Client Scripts/Conditional Auto-Routing and Dynamic Mandatory Fields/Conditional_AutoRouting_Dynamic_Mandatory_Fields.js

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+function onChange(control, oldValue, newValue, isLoading) {
+    if (isLoading) return;
+
+    if (newValue === 'hardware') {
+        g_form.setMandatory('asset_tag', true);
+        g_form.setDisplay('asset_tag', true);
+        g_form.setValue('assignment_group', 'Hardware Support Group');
+    } else if (newValue === 'software') {
+        g_form.setMandatory('asset_tag', false);
+        g_form.setDisplay('asset_tag', false);
+        g_form.setValue('assignment_group', 'Software Support Group');
+    } else {
+        g_form.setMandatory('asset_tag', false);
+        g_form.setDisplay('asset_tag', true);
+    }
+}

Client-Side Components/Client Scripts/Conditional Auto-Routing and Dynamic Mandatory Fields/Readme.md

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+If an Incident Category = Hardware, make Asset Tag mandatory and automatically assign to Hardware Support Group.
+If Software, assign to Software Support Group and hide Asset Tag.