From 91d28ebe0bd4dd9816530f21994fc01a86f4f296 Mon Sep 17 00:00:00 2001 From: Varshitha Date: Thu, 23 Oct 2025 15:15:23 +0530 Subject: [PATCH] Update README.md Automatically assigns incidents to groups based on priority --- Server-Side Components/Business Rules/AutoAssignment/README.md | 1 + 1 file changed, 1 insertion(+) diff --git a/Server-Side Components/Business Rules/AutoAssignment/README.md b/Server-Side Components/Business Rules/AutoAssignment/README.md index a888820f52..bf0f5fc7bf 100644 --- a/Server-Side Components/Business Rules/AutoAssignment/README.md +++ b/Server-Side Components/Business Rules/AutoAssignment/README.md @@ -1,3 +1,4 @@ This Business Rule runs before an incident is inserted. If no user is assigned, it looks up the "IT Support" group and assigns the incident to the group's manager. This ensures that incidents are promptly directed to the appropriate personnel. +Automatically assigns incidents to groups based on priority