diff --git a/Server-Side Components/Business Rules/Auto-Assign Incident Based on Keywords, CI, and Department/Readme.md b/Server-Side Components/Business Rules/Auto-Assign Incident Based on Keywords, CI, and Department/Readme.md index 5020cd8d9c..6358a3473f 100644 --- a/Server-Side Components/Business Rules/Auto-Assign Incident Based on Keywords, CI, and Department/Readme.md +++ b/Server-Side Components/Business Rules/Auto-Assign Incident Based on Keywords, CI, and Department/Readme.md @@ -8,4 +8,6 @@ Automatically assigns incidents to the correct assignment group based on: 3.Caller’s department. +Assigns incidents to groups based on category + Incidents should be routed automatically without manual intervention.