From b23677658d2c46fae6132aadc3ecfce06cec08be Mon Sep 17 00:00:00 2001
From: Indra-kolge <123245160+Indra-kolge@users.noreply.github.com>
Date: Sat, 18 Oct 2025 00:38:07 +0530
Subject: [PATCH 1/3] ClientScript.js

---
 .../ClientScript.js                              | 16 ++++++++++++++++
 1 file changed, 16 insertions(+)
 create mode 100644 Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/ClientScript.js

diff --git a/Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/ClientScript.js b/Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/ClientScript.js
new file mode 100644
index 0000000000..43aba52642
--- /dev/null
+++ b/Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/ClientScript.js	
@@ -0,0 +1,16 @@
+function onChange(control, oldValue, newValue, isLoading) {
+if (isLoading || !newValue) return;
+
+// GlideAjax call to fetch department leads
+var ga = new GlideAjax('WatchListHelper');
+ga.addParam('sysparm_name', 'getWatchListByCaller');
+ga.addParam('sysparm_caller', newValue);
+ga.getXMLAnswer(function(answer) {
+if (answer) {
+// answer is comma separated list of sys_ids
+var currentWatchList = g_form.getValue('watch_list');
+var combined = currentWatchList ? currentWatchList + ',' + answer : answer;
+g_form.setValue('watch_list', combined);
+}
+});
+}

From a2dcfe94c77a0e895268ed06c74726b38d677798 Mon Sep 17 00:00:00 2001
From: Indra-kolge <123245160+Indra-kolge@users.noreply.github.com>
Date: Sat, 18 Oct 2025 00:43:58 +0530
Subject: [PATCH 2/3] ScriptInclude.js

---
 .../ScriptInclude.js                          | 21 +++++++++++++++++++
 1 file changed, 21 insertions(+)
 create mode 100644 Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/ScriptInclude.js

diff --git a/Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/ScriptInclude.js b/Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/ScriptInclude.js
new file mode 100644
index 0000000000..01b1504358
--- /dev/null
+++ b/Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/ScriptInclude.js	
@@ -0,0 +1,21 @@
+var WatchListHelper = Class.create();
+WatchListHelper.prototype = Object.extendsObject(AbstractAjaxProcessor, {
+
+getWatchListByCaller: function() {
+var callerId = this.getParameter('sysparm_caller');
+var watchListSysIds = [];
+var userGR = new GlideRecord('sys_user');
+if (userGR.get(callerId) && userGR.department) {
+// Fetch department managers
+var dept = new GlideRecord('cmn_department');
+if (dept.get(userGR.department)) {
+if (dept.manager)
+  watchListSysIds.push(dept.manager.sys_id.toString());
+}
+}
+// Return as comma separated string
+return watchListSysIds.join(',');
+},
+
+type: 'WatchListHelper'
+});

From 4fe39b2e41b62f680c4d81a024594f4634ef8c35 Mon Sep 17 00:00:00 2001
From: Indra-kolge <123245160+Indra-kolge@users.noreply.github.com>
Date: Sat, 18 Oct 2025 00:47:41 +0530
Subject: [PATCH 3/3] README.md

---
 .../Auto-Add Watch List Based on Caller/README.md | 15 +++++++++++++++
 1 file changed, 15 insertions(+)
 create mode 100644 Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/README.md

diff --git a/Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/README.md b/Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/README.md
new file mode 100644
index 0000000000..a7416e7a7c
--- /dev/null
+++ b/Client-Side Components/Client Scripts/Auto-Add Watch List Based on Caller/README.md	
@@ -0,0 +1,15 @@
+
+Auto-Add Watch List Based on Caller Department
+
+//Use Case : 
+
+Automatically adds relevant users to the Watch List field when a Caller is selected on Incident.
+Keep department leads or stakeholders automatically informed.
+
+//Logic: 
+
+Client Script runs onChange of the Caller field.
+Calls a Client callable Script Include ('WatchListHelper) via GlideAjax.
+Script Include fetches Department manager
+Adds their sys_id to the Watch List field.
+Prevents duplicates by appending to existing watch list values.