From 9384d3c0a4f420b457d040f2883ea4bab63c9854 Mon Sep 17 00:00:00 2001
From: Soumyadeep Dutta <78016846+Soumyadeep10@users.noreply.github.com>
Date: Thu, 16 Oct 2025 19:21:43 +0530
Subject: [PATCH 1/2] Create README.md

---
 .../Smart Assign to available member/README.md | 18 ++++++++++++++++++
 1 file changed, 18 insertions(+)
 create mode 100644 Client-Side Components/UI Actions/Smart Assign to available member/README.md

diff --git a/Client-Side Components/UI Actions/Smart Assign to available member/README.md b/Client-Side Components/UI Actions/Smart Assign to available member/README.md
new file mode 100644
index 0000000000..664161b011
--- /dev/null
+++ b/Client-Side Components/UI Actions/Smart Assign to available member/README.md	
@@ -0,0 +1,18 @@
+**Use-case:**
+The primary goal of this UI Action is load-balancing.
+It assigns tasks based on the fewest currently Active tasks assigned to a member in a group.
+
+**Example Scenario**:
+An assignment group has 10 members. Instead of assigning a new task to the whole group or any random member, the user/agent clicks on
+"Smart Assign" to find the member with the fewest currently Active tasks in the same group and assign the task to them.
+
+**UI Action Name:**
+Smart Assign
+
+**Condition**: !current.assignment_group.nil() && current.assigned_to.nil()
+
+**How it works:**
+1. The code queries the Group members table to find every single user associated with the currently selected assignment group.
+   If someone removes a previous assignement group and then clicks on Smart Assign button, they are shown an error message to choose an Assignment group.
+2. There is a loop on the task table. This loop uses GlideAggregate to count how many active records are assigned to a specific user.
+3. It tracks the user that has the lowest count of tasks assigned to them and assigns the current task to them.

From 9438a999131dc434acdd0da94669c3a0b0428d59 Mon Sep 17 00:00:00 2001
From: Soumyadeep Dutta <78016846+Soumyadeep10@users.noreply.github.com>
Date: Thu, 16 Oct 2025 19:26:45 +0530
Subject: [PATCH 2/2] Create implement smart assignment to available group
 members

---
 .../smartAssigntoAvailablemember.js           | 47 +++++++++++++++++++
 1 file changed, 47 insertions(+)
 create mode 100644 Client-Side Components/UI Actions/Smart Assign to available member/smartAssigntoAvailablemember.js

diff --git a/Client-Side Components/UI Actions/Smart Assign to available member/smartAssigntoAvailablemember.js b/Client-Side Components/UI Actions/Smart Assign to available member/smartAssigntoAvailablemember.js
new file mode 100644
index 0000000000..0317deb5c9
--- /dev/null
+++ b/Client-Side Components/UI Actions/Smart Assign to available member/smartAssigntoAvailablemember.js	
@@ -0,0 +1,47 @@
+var assignedToId = '';
+var minOpenTasks = 77777;
+var targetGroup = current.assignment_group;
+
+if (!targetGroup) {
+    gs.addErrorMessage('Please select an Assignment Group first.');
+    action.setRedirectURL(current);
+}
+
+//Finding all active members in the target group
+var member = new GlideRecord('sys_user_grmember');
+member.addQuery('group', targetGroup);
+member.query();
+
+while (member.next()) {
+    var userId = member.user.toString();
+
+    //CountIng the number of active tasks currently assigned to the member
+    var taskCountGR = new GlideAggregate('task');
+    taskCountGR.addQuery('assigned_to', userId);
+    taskCountGR.addQuery('active', true);
+    taskCountGR.addAggregate('COUNT');
+    taskCountGR.query();
+
+    var openTasks = 0;
+    if (taskCountGR.next()) {
+        openTasks = taskCountGR.getAggregate('COUNT');
+    }
+
+    //Checking if this member has fewer tasks than the current minimum
+    if (openTasks < minOpenTasks) {
+        minOpenTasks = openTasks;
+        assignedToId = userId;
+    }
+}
+
+//Assigning the current record to the chosen user
+if (assignedToId) {
+    current.assigned_to = assignedToId;
+    current.work_notes = 'Assigned via Smart Assign to the user with the fewest active tasks (' + minOpenTasks + ' open tasks).';
+    current.update();
+    gs.addInfoMessage('Incident assigned to ' + current.assigned_to.getDisplayValue() + '.');
+} else {
+    gs.addErrorMessage('Could not find an active member in the group to assign the task.');
+}
+
+action.setRedirectURL(current);