From ddf45154e8388663bf407331b6537227d807c80d Mon Sep 17 00:00:00 2001
From: Divya <165976969+divyajetti9@users.noreply.github.com>
Date: Wed, 15 Oct 2025 15:38:00 -0500
Subject: [PATCH 1/2]  README.md

---
 .../README.md"                                             | 7 +++++++
 1 file changed, 7 insertions(+)
 create mode 100644 "Server-Side Components/Business Rules/Auto-create a Knowledge Article from a resolved incident\342\200\231s resolution notes/README.md"

diff --git "a/Server-Side Components/Business Rules/Auto-create a Knowledge Article from a resolved incident\342\200\231s resolution notes/README.md" "b/Server-Side Components/Business Rules/Auto-create a Knowledge Article from a resolved incident\342\200\231s resolution notes/README.md"
new file mode 100644
index 0000000000..993ddbdaba
--- /dev/null
+++ "b/Server-Side Components/Business Rules/Auto-create a Knowledge Article from a resolved incident\342\200\231s resolution notes/README.md"	
@@ -0,0 +1,7 @@
+This ServiceNow Business Rule automatically creates a Knowledge Article when an Incident is resolved and includes detailed resolution notes.  
+It helps promote knowledge sharing, reduce repeated issues, and improve ITSM efficiency.
+
+Trigger when an Incident moves to Resolved.
+Check if a Knowledge Article with a similar short description already exists.
+If no similar KB exists → create one in “Draft” state.
+If one exists → skip creation.

From efe3d3aa7a7bdd752137f42e77031d169cd273a7 Mon Sep 17 00:00:00 2001
From: Divya <165976969+divyajetti9@users.noreply.github.com>
Date: Wed, 15 Oct 2025 15:40:28 -0500
Subject: [PATCH 2/2] Create script.js

---
 .../script.js"                                | 39 +++++++++++++++++++
 1 file changed, 39 insertions(+)
 create mode 100644 "Server-Side Components/Business Rules/Auto-create a Knowledge Article from a resolved incident\342\200\231s resolution notes/script.js"

diff --git "a/Server-Side Components/Business Rules/Auto-create a Knowledge Article from a resolved incident\342\200\231s resolution notes/script.js" "b/Server-Side Components/Business Rules/Auto-create a Knowledge Article from a resolved incident\342\200\231s resolution notes/script.js"
new file mode 100644
index 0000000000..5cdb128b36
--- /dev/null
+++ "b/Server-Side Components/Business Rules/Auto-create a Knowledge Article from a resolved incident\342\200\231s resolution notes/script.js"	
@@ -0,0 +1,39 @@
+(function executeRule(current, previous) {
+
+    // Only run when the incident moves to Resolved
+    if (current.state == previous.state || current.state != 6) {
+        return;
+    }
+
+    // Make sure we have resolution notes to use for the KB article
+    if (!current.close_notes) {
+        gs.info('Skipping KB creation: No resolution notes found for ' + current.number);
+        return;
+    }
+
+    // Get a clean version of the short description for comparison
+    var issueTitle = current.short_description ? current.short_description.toLowerCase().trim() : '';
+
+    // Check if a similar KB article already exists
+    var kbCheck = new GlideRecord('kb_knowledge');
+    kbCheck.addQuery('short_description', 'CONTAINS', issueTitle);
+    kbCheck.query();
+
+    if (kbCheck.next()) {
+        gs.info('KB already exists for issue: ' + current.number + '. Skipping new KB creation.');
+        return;
+    }
+
+    // Create a new Knowledge Article
+    var kb = new GlideRecord('kb_knowledge');
+    kb.initialize();
+    kb.short_description = current.short_description;
+    kb.text = current.close_notes;
+    kb.workflow_state = 'draft';
+    kb.kb_category = ''; // You can set a default category if needed
+    kb.u_source_incident = current.number; // Optional: track which incident created it
+    kb.insert();
+
+    gs.info('New KB article created from Incident: ' + current.number);
+
+})(current, previous);