diff --git a/Server-Side Components/Business Rules/DateDifference.js b/Server-Side Components/Business Rules/DateDifference.js new file mode 100644 index 0000000000..9d1abc63d9 --- /dev/null +++ b/Server-Side Components/Business Rules/DateDifference.js @@ -0,0 +1,12 @@ +(function executeRule(current, previous /*null when async*/) { + + // Add your code here +if(current.u_termination_date.changes()){ + var date1=current.u_current_date; + var date2=current.u_termination_date; + + var res=onDemand1(date1,date2); + gs.addInfoMessage("Date Difference is :"+res); + +} +})(current, previous); diff --git a/Server-Side Components/Business Rules/EmailAlert/README.md b/Server-Side Components/Business Rules/EmailAlert/README.md new file mode 100644 index 0000000000..7a797af01d --- /dev/null +++ b/Server-Side Components/Business Rules/EmailAlert/README.md @@ -0,0 +1,15 @@ +**Overview** +This implementation demonstrates how to display the Caller’s email address in an alert whenever an Incident form is loaded in ServiceNow. +It uses a Business Rule to fetch the email and a Client Script to display it on the form. + +Components: +Business Rule: Fetches the Caller’s email and stores it in a temporary variable (g_scratchpad) to be used on the client side. +Client Script (onLoad): Reads the email from g_scratchpad and displays it in an alert when the form is loaded. + +Usage: +Apply the Business Rule to the Incident tabl and add the Client Script (onLoad) to the same table. +When an existing Incident record is opened, the Caller’s email will appear in a pop-up alert. + +Result +Existing Incident records show an alert with the Caller’s email address. +New records do not trigger the alert. diff --git a/Server-Side Components/Business Rules/EmailAlert/emailAlert.js b/Server-Side Components/Business Rules/EmailAlert/emailAlert.js new file mode 100644 index 0000000000..623c581898 --- /dev/null +++ b/Server-Side Components/Business Rules/EmailAlert/emailAlert.js @@ -0,0 +1,26 @@ +#BusinessRule +(function executeRule(current, previous /*null when async*/) { + + // Add your code here + if(!current.isNewRecord()){ + var gr=new GlideRecord('incident'); + gr.addQuery('parent_incident',current.sys_id); + gr.query(); + var c=gr.getRowCount(); + + g_scratchpad.num=c; + } + +})(current, previous); + +#ClientScript + +function onLoad() { + //Type appropriate comment here, and begin script below +var res=g_form.isNewRecord(); +if(!res){ + var number=g_scratchpad.num; + alert("Child incident count of this record :"+number); +} + +} diff --git a/Server-Side Components/Business Rules/MyFolder/CreateProblem.js b/Server-Side Components/Business Rules/MyFolder/CreateProblem.js new file mode 100644 index 0000000000..a08398dabb --- /dev/null +++ b/Server-Side Components/Business Rules/MyFolder/CreateProblem.js @@ -0,0 +1,14 @@ +(function executeRule(current, previous /*null when async*/) { + + // Add your code here +if(current.category == 'hardware'){ + var gr=new GlideRecord('problem'); + gr.initialize(); + gr.short_description=current.short_description; + gr.category=current.category; + gr.impact=current.impact; + gr.urgency=current.urgency; + gr.insert(); + +} +})(current, previous); diff --git a/Server-Side Components/Business Rules/MyFolder/README.md b/Server-Side Components/Business Rules/MyFolder/README.md new file mode 100644 index 0000000000..40f2c0dd02 --- /dev/null +++ b/Server-Side Components/Business Rules/MyFolder/README.md @@ -0,0 +1,2 @@ +This script is a ServiceNow Business Rule that automatically creates a Problem record whenever an Incident is created with the category set to "hardware". +It helps in ensuring that hardware-related incidents are tracked and analyzed properly through Problem Management. diff --git a/Server-Side Components/Business Rules/ProblemCount.js b/Server-Side Components/Business Rules/ProblemCount.js new file mode 100644 index 0000000000..db57692d39 --- /dev/null +++ b/Server-Side Components/Business Rules/ProblemCount.js @@ -0,0 +1,16 @@ + + +(function executeRule(current, previous /*null when async*/) { + +var problemSysId = current.sys_id; +var agg = new GlideAggregate('incident'); +agg.addQuery('problem_id', problemSysId); +agg.addAggregate('COUNT'); +agg.query(); + +if (agg.next()) { + var incidentCount = agg.getAggregate('COUNT'); + gs.addInfoMessage('There are ' + incidentCount + ' incidents related to this problem.'); +} + +})(current, previous); diff --git a/Server-Side Components/Script Includes/Usermanagement/README.md b/Server-Side Components/Script Includes/Usermanagement/README.md new file mode 100644 index 0000000000..ab3d9d7df3 --- /dev/null +++ b/Server-Side Components/Script Includes/Usermanagement/README.md @@ -0,0 +1,5 @@ +# Filter Users by Department + + +This Script Include returns users whose department is the same as the currently logged-in user’s department. +It can be used to filter the Caller field or any user reference field to show only users from the same department. diff --git a/Server-Side Components/Script Includes/Usermanagement/userManagement b/Server-Side Components/Script Includes/Usermanagement/userManagement new file mode 100644 index 0000000000..841b90d0f4 --- /dev/null +++ b/Server-Side Components/Script Includes/Usermanagement/userManagement @@ -0,0 +1,19 @@ +var getSameDeptUsers = Class.create(); +getSameDeptUsers.prototype = { + initialize: function() {}, + getSameDept: function() { + var user = gs.getUser().getDepartmentID(); + var d = new GlideRecord('sys_user'); + d.addQuery('department', user); + d.query(); + + var str = ""; + while (d.next()) { + str = str + "," + d.sys_id; + } + return 'sys_idIN' + str; + + }, + + type: 'getSameDeptUsers' +};