From 395dfd8c43da4d86325bf6d8a81cf3d8de7f9693 Mon Sep 17 00:00:00 2001
From: Code with bhav <92107107+bhavyaa30@users.noreply.github.com>
Date: Sun, 5 Oct 2025 19:37:41 +0530
Subject: [PATCH 1/3] script.js

---
 .../script.js                                 | 23 +++++++++++++++++++
 1 file changed, 23 insertions(+)
 create mode 100644 Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/script.js

diff --git a/Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/script.js b/Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/script.js
new file mode 100644
index 0000000000..3823163d7f
--- /dev/null
+++ b/Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/script.js	
@@ -0,0 +1,23 @@
+(function() {
+    // Create GlideAggregate object on 'incident' table
+    var ga = new GlideAggregate('incident');
+    
+    // Filter only open incidents (state != Closed (7))
+    ga.addQuery('state', '!=', 7);
+    
+    // Group results by priority
+    ga.groupBy('priority');
+    
+    // Count number of incidents per priority
+    ga.addAggregate('COUNT');
+    
+    ga.query();
+    
+    gs.info('Open Incidents by Priority:');
+    
+    while (ga.next()) {
+        var priority = ga.priority.getDisplayValue(); // e.g., Critical, High
+        var count = ga.getAggregate('COUNT');
+        gs.info(priority + ': ' + count);
+    }
+})();

From 452b02e80ed1dcba0272f243ca6b0195b24fda9e Mon Sep 17 00:00:00 2001
From: Code with bhav <92107107+bhavyaa30@users.noreply.github.com>
Date: Sun, 5 Oct 2025 19:39:16 +0530
Subject: [PATCH 2/3] readme.md

---
 .../Count All Open Incidents Per Priority/readme.md           | 4 ++++
 1 file changed, 4 insertions(+)
 create mode 100644 Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/readme.md

diff --git a/Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/readme.md b/Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/readme.md
new file mode 100644
index 0000000000..58ec588a09
--- /dev/null
+++ b/Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/readme.md	
@@ -0,0 +1,4 @@
+We want to dynamically calculate the number of open incidents for each priority level (1 - Critical, 2 - High, 3 - Moderate, 4 - Low) using server-side scripting.
+Table: incident
+Field: priority, state
+This script uses **GlideAggregate** to count the number of **open incidents** per priority dynamically. Useful for dashboards, automated scripts, or business rules.

From e24be9e4bdd9d069bbe91de9501580e3dc87f855 Mon Sep 17 00:00:00 2001
From: Code with bhav <92107107+bhavyaa30@users.noreply.github.com>
Date: Sun, 5 Oct 2025 19:56:49 +0530
Subject: [PATCH 3/3] Update readme.md

---
 .../readme.md                                 | 25 ++++++++++++++++---
 1 file changed, 21 insertions(+), 4 deletions(-)

diff --git a/Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/readme.md b/Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/readme.md
index 58ec588a09..e02e3968dd 100644
--- a/Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/readme.md	
+++ b/Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/readme.md	
@@ -1,4 +1,21 @@
-We want to dynamically calculate the number of open incidents for each priority level (1 - Critical, 2 - High, 3 - Moderate, 4 - Low) using server-side scripting.
-Table: incident
-Field: priority, state
-This script uses **GlideAggregate** to count the number of **open incidents** per priority dynamically. Useful for dashboards, automated scripts, or business rules.
+# Count Open Incidents per Priority Using GlideAggregate
+
+## Overview
+This script dynamically calculates the **number of open incidents** for each priority level using **server-side scripting** in ServiceNow.  
+Priority levels typically include:  
++ 1 – Critical  
++ 2 – High  
++ 3 – Moderate  
++ 4 – Low  
+
+The solution leverages **GlideAggregate** to efficiently count records grouped by priority. This approach is useful for:  
++ Dashboards  
++ Automated scripts  
++ Business rules  
++ SLA monitoring and reporting  
+
+---
+
+## Table and Fields
++ **Table:** `incident`  
++ **Fields:** `priority`, `state`