diff --git a/Core ServiceNow APIs/GlideNavigation/Redirect user to a new URL/README.md b/Core ServiceNow APIs/GlideNavigation/Redirect user to a new URL/README.md
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+# g_navigation.open(url, target)
+This method redirects users to a new URL. You can specify the frame where the content should load (e.g., the current frame or a specific one).
+
+### Example: Open All Active Incidents of the Caller
+ 
+     var callerID = g_form.getValue("caller_id");
+     var url = "incident_list.do?sysparm_query=active=true^caller_id=" + callerID;
+     g_navigation.open(url, "_blank");
+
+This code opens a list of all active incidents for a specific caller in the current frame. It’s perfect for quickly accessing incidents tied to a particular user without leaving your current workflow.
diff --git a/Core ServiceNow APIs/GlideNavigation/Redirect user to a new URL/open.js b/Core ServiceNow APIs/GlideNavigation/Redirect user to a new URL/open.js
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+var callerID = g_form.getValue("caller_id");
+var url = "incident_list.do?sysparm_query=active=true^caller_id=" + callerID;
+g_navigation.open(url, "_blank");