From 24b87b60c167b9806e5376db212d7b02e56d605f Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 11:35:36 +0530
Subject: [PATCH 01/15] Create UIaction.js

---
 .../Resolve Incident UI Page/UIaction.js       | 18 ++++++++++++++++++
 1 file changed, 18 insertions(+)
 create mode 100644 Client-Side Components/UI Pages/Resolve Incident UI Page/UIaction.js

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/UIaction.js b/Client-Side Components/UI Pages/Resolve Incident UI Page/UIaction.js
new file mode 100644
index 0000000000..75e25468f0
--- /dev/null
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/UIaction.js	
@@ -0,0 +1,18 @@
+function ResolveIncident() {
+    var dialog = new GlideModal("resolve_incident");
+    dialog.setTitle("Resolve Incident");
+    dialog.setPreference('sysparm_record_id', g_form.getUniqueValue());
+    dialog.render(); //Open the dialog
+}
+
+
+// Navigate to System UI > UI Actions.
+// Create a new UI Action with the following details:
+// Name: Resolve Incident (or a descriptive name of your choice).
+// Table: Incident [incident].
+// Action name: resolve_incident_action (must be a unique, server-safe name).
+// Order: A number that determines the position of the button on the form.
+// Client: Check this box. This is crucial for running client-side JavaScript.
+// Form button: Check this box to display it on the form.
+// Onclick: ResolveIncident() (This must match the function name).
+// Condition: Set a condition to control when the button is visible (e.g., current.active == true).

From ed72117191d5715ca9075e35654ea79c8b6f8240 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 11:37:26 +0530
Subject: [PATCH 02/15] Create resolve_incident_uipage.html

---
 .../resolve_incident_uipage.html              | 26 +++++++++++++++++++
 1 file changed, 26 insertions(+)
 create mode 100644 Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_uipage.html

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_uipage.html b/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_uipage.html
new file mode 100644
index 0000000000..29777dbc8d
--- /dev/null
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_uipage.html	
@@ -0,0 +1,26 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
+    <g:evaluate var="jvar_sys_id" expression="RP.getWindowProperties().get('sysparm_record_id')" />
+    <div>
+        <p>
+            <label for="resolution_reason">Enter the Rejection Reason</label>
+            <textarea id="resolution_reason" name="resolution_reason" class="form-control" rows="4" cols="80"></textarea>
+        </p>
+        <p>
+            <label for="resolution_code">Select the Resolution Code</label>
+            <select id="resolution_code" name="resolution_code" class="form-control">
+                <option value="No resolution provided">No resolution provided</option>
+                <option value="Resolved by request">Resolved by request</option>
+                <option value="Resolved by caller">Resolved by caller</option>
+                <option value="Solution provided">Solution provided</option>
+                <option value="Duplicate">Duplicate</option>
+                <option value="Resolved by change">Resolved by change</option>
+                <option value="Workaround provided">Workaround provided</option>
+                <option value="Known error">Known error</option>
+                <option value="Resolved by problem">Resolved by problem</option>
+                <option value="User error">User error</option>
+            </select>
+        </p>
+        <g:dialog_buttons_ok_cancel ok_text="${gs.getMessage('Submit')}" ok_title="${gs.getMessage('Submit')}" ok="return ResolveIncident('${jvar_sys_id}');" ok_style_class="btn btn-primary" cancel_text="${gs.getMessage('Cancel')}" cancel_title="${gs.getMessage('Cancel')}" cancel="return closeDialog(); disable" />
+    </div>
+</j:jelly>

From 901dc6cc1e733c94c987b43aae8b072c50ada6b4 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 11:38:53 +0530
Subject: [PATCH 03/15] Create resolve_incident_client.js

---
 .../resolve_incident_client.js                | 19 +++++++++++++++++++
 1 file changed, 19 insertions(+)
 create mode 100644 Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_client.js

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_client.js b/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_client.js
new file mode 100644
index 0000000000..7fdc392412
--- /dev/null
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_client.js	
@@ -0,0 +1,19 @@
+  function ResolveIncident(sysId) {
+      var rejectionReason = document.getElementById('resolution_reason').value;
+      var resolutionCode = document.getElementById('resolution_code').value;
+      var ga = new GlideAjax('ResolutionProcessor');
+      ga.addParam('sysparm_name', 'updateRecord');
+      ga.addParam('sysparm_record_id', sysId);
+      ga.addParam('sysparm_reason', rejectionReason);
+      ga.addParam('sysparm_resolution', resolutionCode);
+      ga.getXML(handleSuccessfulSubmit);
+      GlideDialogWindow.get().destroy();
+      return false;
+      function handleSuccessfulSubmit(answer) {
+          window.location.reload();
+      }
+  }
+  function closeDialog() {
+      GlideDialogWindow.get().destroy();
+      return false;
+  }

From 82354e87d64312c0b9f96ba17e1e5f85890d2dc7 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 11:40:32 +0530
Subject: [PATCH 04/15] Create scriptinclude.js

---
 .../Resolve Incident UI Page/scriptinclude.js | 19 +++++++++++++++++++
 1 file changed, 19 insertions(+)
 create mode 100644 Client-Side Components/UI Pages/Resolve Incident UI Page/scriptinclude.js

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/scriptinclude.js b/Client-Side Components/UI Pages/Resolve Incident UI Page/scriptinclude.js
new file mode 100644
index 0000000000..963202cdfd
--- /dev/null
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/scriptinclude.js	
@@ -0,0 +1,19 @@
+var ResolutionProcessor = Class.create();
+ResolutionProcessor.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
+    updateRecord: function() {
+        var recordId = this.getParameter('sysparm_record_id');
+        var reason = this.getParameter('sysparm_reason');
+        var resolution = this.getParameter('sysparm_resolution');
+        gs.info("Updating record " + recordId + " with reason: " + reason + " and resolution: " + resolution);
+        var grinc = new GlideRecord('incident');
+        if (grinc.get(recordId)) {
+            grinc.close_code = resolution;
+            grinc.close_notes = reason;
+            grinc.state = '6'; //set to resolved
+            grinc.update();
+        } else {
+            gs.error('No Record found for ' + recordId);
+        }
+    },
+    type: 'ResolutionProcessor'
+});

From 5a6c62753ec3712aa419a4383a63634b59ec1c19 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 11:52:04 +0530
Subject: [PATCH 05/15] Create README.md

---
 .../Resolve Incident UI Page/README.md        | 30 +++++++++++++++++++
 1 file changed, 30 insertions(+)
 create mode 100644 Client-Side Components/UI Pages/Resolve Incident UI Page/README.md

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/README.md b/Client-Side Components/UI Pages/Resolve Incident UI Page/README.md
new file mode 100644
index 0000000000..f5b3b75b5a
--- /dev/null
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/README.md	
@@ -0,0 +1,30 @@
+Navigate to System UI > UI Actions.
+Create a new UI Action with the following details:
+Name: Resolve Incident (or a descriptive name of your choice).
+Table: Incident [incident].
+Action name: resolve_incident_action (must be a unique, server-safe name).
+Order: A number that determines the position of the button on the form.
+Client: Check this box. This is crucial for running client-side JavaScript.
+Form button: Check this box to display it on the form.
+Onclick: ResolveIncident() (This must match the function name).
+Condition: Set a condition to control when the button is visible (e.g., current.active == true).
+
+/////////////////////////////////////////////////
+Navigate to System Definition > Script Includes.
+Click New.
+Fill in the form:
+Name: ResolutionProcessor
+Client callable: Check the box.
+Copy the provided script into the Script field.
+Click Submit.
+
+/////////////////////////////////////////////////
+Navigate to system defintion > UI pages
+Fill the HTML and client script
+Submit
+
+//Verification
+Navigate the Incident form and make sure the incident is not closed or active is false
+Click Resolve Incident UI action, it will open an modal with asking resolution notes and resolution code.
+Provide the details and submit. incident is updated with above details and set to resolved.
+

From cac4d59b455ed3f9efd904360375107386b30dc0 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 11:52:34 +0530
Subject: [PATCH 06/15] Update resolve_incident_uipage.html

---
 .../Resolve Incident UI Page/resolve_incident_uipage.html       | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_uipage.html b/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_uipage.html
index 29777dbc8d..58cb7911e0 100644
--- a/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_uipage.html	
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_uipage.html	
@@ -3,7 +3,7 @@
     <g:evaluate var="jvar_sys_id" expression="RP.getWindowProperties().get('sysparm_record_id')" />
     <div>
         <p>
-            <label for="resolution_reason">Enter the Rejection Reason</label>
+            <label for="resolution_reason">Enter the Resolution Notes</label>
             <textarea id="resolution_reason" name="resolution_reason" class="form-control" rows="4" cols="80"></textarea>
         </p>
         <p>

From f3711c57ff872929f9a1fe24e276b9bebbf071c8 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 11:53:54 +0530
Subject: [PATCH 07/15] Update README.md

---
 .../UI Pages/Resolve Incident UI Page/README.md                 | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/README.md b/Client-Side Components/UI Pages/Resolve Incident UI Page/README.md
index f5b3b75b5a..92606f09bf 100644
--- a/Client-Side Components/UI Pages/Resolve Incident UI Page/README.md	
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/README.md	
@@ -19,7 +19,7 @@ Copy the provided script into the Script field.
 Click Submit.
 
 /////////////////////////////////////////////////
-Navigate to system defintion > UI pages
+Navigate to system definition > UI pages
 Fill the HTML and client script
 Submit
 

From 9baf436adba690453e343c61607834e60bac118c Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 12:48:25 +0530
Subject: [PATCH 08/15] Update README.md

added more description of use case and how it works
---
 .../Resolve Incident UI Page/README.md        | 32 +++++++++++++------
 1 file changed, 23 insertions(+), 9 deletions(-)

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/README.md b/Client-Side Components/UI Pages/Resolve Incident UI Page/README.md
index 92606f09bf..d602d54f83 100644
--- a/Client-Side Components/UI Pages/Resolve Incident UI Page/README.md	
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/README.md	
@@ -1,3 +1,19 @@
+Use Case: 
+
+Everytime user try to resolve the incident, the resolution codes and resolution notes are mandatory to be entered as it hidden in tabs,Since it is mandatory fields. So to ease the process we introduced a custom UI action will prompt the user
+to enter resolution notes and resolution codes and automatically set the state to Resolved.
+
+How it Works:
+
+Navigate the Incident form and make sure the incident is not closed or active is false.
+Click Resolve Incident UI action, it will open an modal with asking resolution notes and resolution code.
+Provide the details and submit. incident is updated with above Resolution notes and codes and set state to be Resolved.
+
+
+Below Action Need to Performed: 
+
+1.Create UI action: 
+
 Navigate to System UI > UI Actions.
 Create a new UI Action with the following details:
 Name: Resolve Incident (or a descriptive name of your choice).
@@ -9,7 +25,8 @@ Form button: Check this box to display it on the form.
 Onclick: ResolveIncident() (This must match the function name).
 Condition: Set a condition to control when the button is visible (e.g., current.active == true).
 
-/////////////////////////////////////////////////
+2.Create Script Include: 
+
 Navigate to System Definition > Script Includes.
 Click New.
 Fill in the form:
@@ -18,13 +35,10 @@ Client callable: Check the box.
 Copy the provided script into the Script field.
 Click Submit.
 
-/////////////////////////////////////////////////
-Navigate to system definition > UI pages
-Fill the HTML and client script
-Submit
+3.Create UI page:
+
+Navigate to System Definition > UI pages
+Fill the HTML and client script.
+Click Submit.
 
-//Verification
-Navigate the Incident form and make sure the incident is not closed or active is false
-Click Resolve Incident UI action, it will open an modal with asking resolution notes and resolution code.
-Provide the details and submit. incident is updated with above details and set to resolved.
 

From b0e779d57dc085becafc5db7e01229130d127eaf Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 13:31:24 +0530
Subject: [PATCH 09/15] Update and rename resolve_incident_client.js to
 ui_page_client.js

---
 .../{resolve_incident_client.js => ui_page_client.js}         | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)
 rename Client-Side Components/UI Pages/Resolve Incident UI Page/{resolve_incident_client.js => ui_page_client.js} (85%)

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_client.js b/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_client.js
similarity index 85%
rename from Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_client.js
rename to Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_client.js
index 7fdc392412..4d18dfc7a6 100644
--- a/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_client.js	
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_client.js	
@@ -1,4 +1,6 @@
-  function ResolveIncident(sysId) {
+// Below code will be used in client script of UI page as mentioned in README.md file
+
+function ResolveIncident(sysId) {
       var rejectionReason = document.getElementById('resolution_reason').value;
       var resolutionCode = document.getElementById('resolution_code').value;
       var ga = new GlideAjax('ResolutionProcessor');

From 1d8db78bcb045c962e9a21f599b361286d6fd195 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 13:31:51 +0530
Subject: [PATCH 10/15] Rename UIaction.js to UI_action.js

---
 .../Resolve Incident UI Page/{UIaction.js => UI_action.js}        | 0
 1 file changed, 0 insertions(+), 0 deletions(-)
 rename Client-Side Components/UI Pages/Resolve Incident UI Page/{UIaction.js => UI_action.js} (100%)

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/UIaction.js b/Client-Side Components/UI Pages/Resolve Incident UI Page/UI_action.js
similarity index 100%
rename from Client-Side Components/UI Pages/Resolve Incident UI Page/UIaction.js
rename to Client-Side Components/UI Pages/Resolve Incident UI Page/UI_action.js

From 61a3a21811cfed9170c8b151cd7e570d09adb562 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 13:32:40 +0530
Subject: [PATCH 11/15] Rename resolve_incident_uipage.html to
 ui_page_html.html

---
 .../{resolve_incident_uipage.html => ui_page_html.html}           | 0
 1 file changed, 0 insertions(+), 0 deletions(-)
 rename Client-Side Components/UI Pages/Resolve Incident UI Page/{resolve_incident_uipage.html => ui_page_html.html} (100%)

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_uipage.html b/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_html.html
similarity index 100%
rename from Client-Side Components/UI Pages/Resolve Incident UI Page/resolve_incident_uipage.html
rename to Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_html.html

From 8e0782083051ae65903003b73238ffd0a1b04a61 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 13:53:36 +0530
Subject: [PATCH 12/15] Update ui_page_client.js

---
 .../UI Pages/Resolve Incident UI Page/ui_page_client.js         | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_client.js b/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_client.js
index 4d18dfc7a6..9888645a39 100644
--- a/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_client.js	
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_client.js	
@@ -1,6 +1,6 @@
 // Below code will be used in client script of UI page as mentioned in README.md file
 
-function ResolveIncident(sysId) {
+function ResolveIncidentOnsubmit(sysId) {     //This function is called in UI page HTML section When user clicks the Submit button
       var rejectionReason = document.getElementById('resolution_reason').value;
       var resolutionCode = document.getElementById('resolution_code').value;
       var ga = new GlideAjax('ResolutionProcessor');

From 294766257168a694d4ea6aa562e0c5abfb61f4a5 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 13:54:17 +0530
Subject: [PATCH 13/15] Update ui_page_html.html

updated the function name
---
 .../UI Pages/Resolve Incident UI Page/ui_page_html.html         | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_html.html b/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_html.html
index 58cb7911e0..185cf04a43 100644
--- a/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_html.html	
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_html.html	
@@ -21,6 +21,6 @@
                 <option value="User error">User error</option>
             </select>
         </p>
-        <g:dialog_buttons_ok_cancel ok_text="${gs.getMessage('Submit')}" ok_title="${gs.getMessage('Submit')}" ok="return ResolveIncident('${jvar_sys_id}');" ok_style_class="btn btn-primary" cancel_text="${gs.getMessage('Cancel')}" cancel_title="${gs.getMessage('Cancel')}" cancel="return closeDialog(); disable" />
+        <g:dialog_buttons_ok_cancel ok_text="${gs.getMessage('Submit')}" ok_title="${gs.getMessage('Submit')}" ok="return ResolveIncidentOnsubmit('${jvar_sys_id}');" ok_style_class="btn btn-primary" cancel_text="${gs.getMessage('Cancel')}" cancel_title="${gs.getMessage('Cancel')}" cancel="return closeDialog(); disable" />
     </div>
 </j:jelly>

From 6e382e6652a3cb3b2e04401e6be4c2da3800b4a9 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 14:20:04 +0530
Subject: [PATCH 14/15] Update ui_page_client.js

making the values mandatory
---
 .../Resolve Incident UI Page/ui_page_client.js       | 12 ++++++++++--
 1 file changed, 10 insertions(+), 2 deletions(-)

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_client.js b/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_client.js
index 9888645a39..73fc21706b 100644
--- a/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_client.js	
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_client.js	
@@ -1,8 +1,16 @@
 // Below code will be used in client script of UI page as mentioned in README.md file
 
 function ResolveIncidentOnsubmit(sysId) {     //This function is called in UI page HTML section When user clicks the Submit button
-      var rejectionReason = document.getElementById('resolution_reason').value;
-      var resolutionCode = document.getElementById('resolution_code').value;
+      var rejectionReason = document.getElementById('resolution_reason').value.trim();
+      var resolutionCode = document.getElementById('resolution_code').value.trim();
+      if (!rejectionReason || rejectionReason === ' ') {
+          alert('Resolution Notes is a mandatory field.');
+          return false;
+      }
+      if (resolutionCode == 'None') {
+          alert('Resolution Code is a mandatory field.');
+          return false;
+      }
       var ga = new GlideAjax('ResolutionProcessor');
       ga.addParam('sysparm_name', 'updateRecord');
       ga.addParam('sysparm_record_id', sysId);

From 626206efb811b4544e31ba5eba9e4037867e5eb4 Mon Sep 17 00:00:00 2001
From: Naveen Kumar <103413520+naveensnow@users.noreply.github.com>
Date: Sat, 4 Oct 2025 14:21:01 +0530
Subject: [PATCH 15/15] Update ui_page_html.html

adding option None to make the validation
---
 .../UI Pages/Resolve Incident UI Page/ui_page_html.html          | 1 +
 1 file changed, 1 insertion(+)

diff --git a/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_html.html b/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_html.html
index 185cf04a43..829d4ff1cb 100644
--- a/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_html.html	
+++ b/Client-Side Components/UI Pages/Resolve Incident UI Page/ui_page_html.html	
@@ -9,6 +9,7 @@
         <p>
             <label for="resolution_code">Select the Resolution Code</label>
             <select id="resolution_code" name="resolution_code" class="form-control">
+                <option value="None">None</option>
                 <option value="No resolution provided">No resolution provided</option>
                 <option value="Resolved by request">Resolved by request</option>
                 <option value="Resolved by caller">Resolved by caller</option>