From 1d3c829b1195786d84ea60a5bbdc49ed448c04f2 Mon Sep 17 00:00:00 2001 From: pankajrj <56971850+pankajrj@users.noreply.github.com> Date: Wed, 1 Oct 2025 11:50:51 +0530 Subject: [PATCH 1/5] Create Remove Inactive users from Active tickets --- .../Scheduled Jobs/Remove Inactive users from Active tickets | 1 + 1 file changed, 1 insertion(+) create mode 100644 Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets diff --git a/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets new file mode 100644 index 0000000000..8b13789179 --- /dev/null +++ b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets @@ -0,0 +1 @@ + From 14a5e6ceee473e9648924af9ebbfe3dfd884307a Mon Sep 17 00:00:00 2001 From: pankajrj <56971850+pankajrj@users.noreply.github.com> Date: Wed, 1 Oct 2025 11:53:39 +0530 Subject: [PATCH 2/5] Delete Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets --- .../Scheduled Jobs/Remove Inactive users from Active tickets | 1 - 1 file changed, 1 deletion(-) delete mode 100644 Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets diff --git a/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets deleted file mode 100644 index 8b13789179..0000000000 --- a/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets +++ /dev/null @@ -1 +0,0 @@ - From 3a1942d5a950e0a4b34256d4d612c8de8cd532aa Mon Sep 17 00:00:00 2001 From: pankajrj <56971850+pankajrj@users.noreply.github.com> Date: Wed, 1 Oct 2025 11:54:32 +0530 Subject: [PATCH 3/5] Create README.md --- .../Remove Inactive users from Active tickets/README.md | 1 + 1 file changed, 1 insertion(+) create mode 100644 Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/README.md diff --git a/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/README.md b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/README.md new file mode 100644 index 0000000000..b6a4d9a08a --- /dev/null +++ b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/README.md @@ -0,0 +1 @@ +Remove Inactive users from Active tickets From 44d4683d21e754f19d678b21a37a771f9b19c07b Mon Sep 17 00:00:00 2001 From: pankajrj <56971850+pankajrj@users.noreply.github.com> Date: Wed, 1 Oct 2025 11:56:14 +0530 Subject: [PATCH 4/5] Update README.md --- .../Remove Inactive users from Active tickets/README.md | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/README.md b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/README.md index b6a4d9a08a..ec6ff997b3 100644 --- a/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/README.md +++ b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/README.md @@ -1 +1,2 @@ -Remove Inactive users from Active tickets +Use the code snippets to Remove Inactive users from Active tickets and trigger reminder notifications. + From 5746c80bca102f63f7dea3214705b279bb487d7e Mon Sep 17 00:00:00 2001 From: pankajrj <56971850+pankajrj@users.noreply.github.com> Date: Wed, 1 Oct 2025 11:59:16 +0530 Subject: [PATCH 5/5] Create Remove_Inactive_users_from_Active_tickets.js --- ...move_Inactive_users_from_Active_tickets.js | 22 +++++++++++++++++++ 1 file changed, 22 insertions(+) create mode 100644 Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/Remove_Inactive_users_from_Active_tickets.js diff --git a/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/Remove_Inactive_users_from_Active_tickets.js b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/Remove_Inactive_users_from_Active_tickets.js new file mode 100644 index 0000000000..60b889e770 --- /dev/null +++ b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/Remove_Inactive_users_from_Active_tickets.js @@ -0,0 +1,22 @@ +var arr =[]; +var gr = new GlideRecord('sys_user'); +gr.addQuery('active',false); +gr.query(); +//gs.log('step 1'); +while(gr.next()){ +arr.push(gr.getValue('sys_id') + ''); //query inactive users and push them to the array +} +for(var i=0; i < arr.length; i++){ +var inc = new GlideRecord('incident'); +inc.addQuery('active',true); +inc.addQuery('state','!=',6); +inc.addQuery('state','!=',3); +inc.addQuery('state','!=',7); +inc.addQuery('assigned_to',arr[i]); +inc.query(); +while(inc.next()){ //query active incidents with state is not 6,3,7 +inc.assigned_to = '';//set the assign to empty +inc.update(); + gs.eventQueue('incident.assignedto.inactive',inc,gs.getUserName(),gs.getUserName()); //trigger the notification event for Assignment group Manager +} +}