diff --git a/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/README.md b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/README.md new file mode 100644 index 0000000000..ec6ff997b3 --- /dev/null +++ b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/README.md @@ -0,0 +1,2 @@ +Use the code snippets to Remove Inactive users from Active tickets and trigger reminder notifications. + diff --git a/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/Remove_Inactive_users_from_Active_tickets.js b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/Remove_Inactive_users_from_Active_tickets.js new file mode 100644 index 0000000000..60b889e770 --- /dev/null +++ b/Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/Remove_Inactive_users_from_Active_tickets.js @@ -0,0 +1,22 @@ +var arr =[]; +var gr = new GlideRecord('sys_user'); +gr.addQuery('active',false); +gr.query(); +//gs.log('step 1'); +while(gr.next()){ +arr.push(gr.getValue('sys_id') + ''); //query inactive users and push them to the array +} +for(var i=0; i < arr.length; i++){ +var inc = new GlideRecord('incident'); +inc.addQuery('active',true); +inc.addQuery('state','!=',6); +inc.addQuery('state','!=',3); +inc.addQuery('state','!=',7); +inc.addQuery('assigned_to',arr[i]); +inc.query(); +while(inc.next()){ //query active incidents with state is not 6,3,7 +inc.assigned_to = '';//set the assign to empty +inc.update(); + gs.eventQueue('incident.assignedto.inactive',inc,gs.getUserName(),gs.getUserName()); //trigger the notification event for Assignment group Manager +} +}