Create readme.md

Author: SachinNarayanasamy

Server-Side Components/Background Scripts/ Bulk Change of Incident Priority Based on Category/readme.md

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+Bulk Incident Priority Updater
+Overview
+
+This ServiceNow background script automatically updates the priority of multiple incidents based on their category.
+It helps administrators and developers maintain consistent priority levels aligned with business rules — without manual updates.
+
+Use Case
+
+Here’s how it works:
+
+Incidents under the Network category are set to Priority 1 (Critical)
+
+Incidents under Application are set to Priority 2 (High)
+
+Incidents under Hardware are set to Priority 3 (Moderate)
+
+This approach saves time and ensures priority values remain standardized across the platform.
+
+Script Details
+Field	Value
+Table	incident
+Type	Background Script
+Author	Sachin Narayanasamy
+Language	JavaScript (GlideRecord)
+Logic Flow
+
+Define a category-to-priority mapping inside the script.
+
+Query all active incidents in the system.
+
+For each incident:
+
+Retrieve its category.
+
+If the category exists in the mapping and the current priority is different, update the record.
+
+Log updates for each incident with its number and new priority.
+
+Display a summary showing how many incidents were updated and skipped.