CloseChildCases.js

Author: Indra-kolge

Client-Side Components/UI Actions/CloseChildCases/CloseChildCases.js

@@ -0,0 +1,15 @@
+var gr = new GlideRecord('sn_customerservice_case');
+gr.addQuery('parent', current.sys_id);
+gr.query();
+var counter = 0;
+while (gr.next()) {
+    if (gr.state != 3) {
+        gr.resolution_code = '16';
+        gr.close_notes = 'This case was auto closed from the parent case.';
+        gr.state = '3';
+        gr.update();
+        counter++;
+    }
+}
+gs.addInfoMessage(counter + ' cases have been closed.');
+action.setRedirectURL(current);