README.md

This README provides details on the daily summary email job, including its use case, recipients, and purpose.

Author: Indra-kolge

Server-Side Components/Scheduled Jobs/Daily Summary Email/README.md

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+Use Case: Daily Summary Notification Email
+This scheduled job sends a daily email to a specific IT group with a quick summary of important IT service metrics, including:
+Number of open incidents
+Pending approvals
+SLAs breached today
+High priority incidents (P1/P2)
+Incidents unassigned for more than 24 hours
+
+Who receives it?
+Active members of a designated ServiceNow group (like Incident Management or IT Operations).
+
+Why?
+To give IT teams and managers daily visibility into workload, critical issues, and bottlenecks so they can act quickly and keep service running smoothly.