replytask.js

Author: chaitaliKundu

Server-Side Components/Inbound Actions/Reply TASK/replytask.js

@@ -0,0 +1,62 @@
+//Reply Inbound Email Action
+// Table - sc_task
+
+// Type - Reply
+//Order - 100
+
+// Condition - Subject - has been assigned for Satiesfiction
+
+//Script
+
+gs.include('validators');
+
+if (current.getTableName() == "sc_task") {
+
+    // Update comments on current sc_task and save it
+    current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
+   
+
+    // Parse Date (YYYY-MM-DD)
+    var DateMatch = email.body_text.match(/Date:\s*([\d]{4}-[\d]{2}-[\d]{2})/i);
+
+    var DateStr = DateMatch ? DateMatch[1] : null;
+
+    // Parse "Are you good to Processed "
+    var process = email.body_text.match(/Are you good to Processed\?\s*:\s*(Yes|No)/i);
+  
+    var proceeStr = process ? procee.match[1].toLowerCase() : null;
+
+    
+     if (DateStr) {
+                var gd = new GlideDate();
+                gd.setValue(DateStr);
+                parentCaseGR.setValue('u_date', gd); // replace with your field
+               
+            }
+
+            // Update "Are you good to Process" if found
+            if (proceeStr) {
+               
+                var normalizedInput = proceeStr.toLowerCase();
+
+                var choiceValue = null;
+                if (normalizedInput === 'yes') {
+                    choiceValue = '1'; // choice value for Yes
+                } else if (normalizedInput === 'no') {
+                    choiceValue = '2'; // choice value for No
+                }
+
+                if (choiceValue) {
+                    parentCaseGR.setValue('u_processed', choiceValue);
+                    
+                } 
+            }
+       
+       
+        
+    }
+
+    current.state = 3;
+    current.update();
+}
+