Create README.md

This Readme introduces an Emotion-Aware Ticket Prioritizer for ServiceNow -an AI-inspired solution that detects user emotions (like frustration or satisfaction) from ticket text and automatically adjusts priority, routing, and responses. It combines sentiment analysis with workflow automation to make ServiceNow more empathetic, intelligent, and user-focused.

Author: RaviGaurav007

Server-Side Components/Script Includes/Emotion-Aware/README.md

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+### Overview
+The **Emotion-Aware Ticket Prioritizer** is an AI-driven innovation for ServiceNow that automatically analyzes the tone and emotion of user-submitted tickets (Incidents, HR Cases, etc.) to determine the urgency and emotional state of the user.  
+If frustration or urgency is detected, the system dynamically increases the **priority**, adds contextual **work notes**, and routes the ticket to the right team — ensuring faster resolution and better user experience.
+
+---
+
+## How It Works
+1. When a ticket is created, a **Business Rule** triggers a **Script Include** (`EmotionAnalyzer`).
+2. The Script Include analyzes the short description and description text.
+3. It detects emotional tone — *positive*, *neutral*, or *negative*.
+4. Based on sentiment, the system:
+   - Adjusts **priority** automatically  
+   - Adds a **work note** with detected emotion  
+   - Optionally, notifies the support team for urgent or frustrated cases  
+
+---