Add Business Rule: Enhance Incident Description with Linked Problem Statement

Author: harshal045

Server-Side Components/Business Rules/EnhanceIncidentWithProblem/EnhanceIncidentWithProblem.js

@@ -0,0 +1,21 @@
+function executeRule(current, previous /*null when async*/) {
+    try {
+        // Check if problem_id was added or changed
+        var isNewLink = !previous || current.problem_id.changes();
+
+        if (isNewLink && current.problem_id) {
+            var problemGR = new GlideRecord("problem");
+
+            if (problemGR.get(current.problem_id)) {
+                var problemStatement = problemGR.short_description;
+                var problemNumber = problemGR.number;
+
+                // Append to description
+                current.description = (current.description || '') +
+                    "\n\n[Linked Problem] " + problemNumber + ": " + problemStatement;
+            }
+        }
+    } catch (ex) {
+        gs.error("An unexpected error occurred while enhancing the Incident with Problem details.");
+    }
+})(current, previous);