script.js

Author: bhavyaa30

Server-Side Components/Background Scripts/Update Parent Incident State To Closed If All Child Incident Is Closed/script.js

@@ -0,0 +1,29 @@
+(function() {
+    var parentSysId = 'a83820b58f723300e7e16c7827bdeed2'; // Replace with actual parent incident sys_id
+    var childIncidents = new GlideRecord('incident');
+    childIncidents.addQuery('parent_incident', parentSysId);
+    childIncidents.query();
+    var allClosed = true;
+    while (childIncidents.next()) {
+        if (childIncidents.state != 7) { // 7 = Closed
+            allClosed = false;
+            gs.info("Child incident " + childIncidents.number + " is still open.");
+        }
+    }
+    if (allClosed) {
+        var parent = new GlideRecord('incident');
+        if (parent.get(parentSysId)) {
+            parent.state = 7; // Closed
+            parent.close_code = 'Duplicate'; // Adjust to valid closure code in your instance
+            parent.close_notes = 'Automatically closed since all child incidents are closed.';
+            parent.setWorkflow(false); // Prevent triggering BRs/workflows
+            parent.update();
+
+            gs.info("Parent incident [" + parent.number + "] has been closed automatically.");
+        } else {
+            gs.warn("Parent incident not found for sys_id: " + parentSysId);
+        }
+    } else {
+        gs.info("Parent not closed because one or more child incidents are still open.");
+    }
+})();