Create Readme.md

Notify Manager on User Deactivation

Author: keshava-palisetti

Server-Side Components/Script Actions/Deactivate Inactive Users and Notify Managers/Readme.md

@@ -0,0 +1,21 @@
+Script Action: Notify Manager on User Deactivation
+
+Overview
+This Script Action is triggered when the event user.deactivation.notify_manager is fired by a background or scheduled job.
+It dynamically sends an email notification to the manager of the deactivated user using the GlideEmailOutbound API.
+
+Purpose
+Automatically inform a user’s manager when their account has been deactivated due to inactivity.
+Use event-driven notification — no direct email sending in the scheduled job script.
+Keep manager email addresses dynamic, using event parameters (parm1, parm2).
+
+Event and Parameters
+The Script Action listens for this event:
+Event name: user.deactivation.notify_manager
+
+Explanation
+parm1 and parm2 are populated dynamically by the job that fired the event.
+parm1 → user’s name
+parm2 → manager’s email
+GlideEmailOutbound is used to send emails programmatically without needing a Notification record.
+The message body is kept simple and readable, but can be formatted in HTML if needed.