README.md

Author: divyajetti9

Server-Side Components/Business Rules/Auto-create a Knowledge Article from a resolved incident’s resolution notes/README.md

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+This ServiceNow Business Rule automatically creates a Knowledge Article when an Incident is resolved and includes detailed resolution notes.  
+It helps promote knowledge sharing, reduce repeated issues, and improve ITSM efficiency.
+
+Trigger when an Incident moves to Resolved.
+Check if a Knowledge Article with a similar short description already exists.
+If no similar KB exists → create one in “Draft” state.
+If one exists → skip creation.