Create Bucket Group Age Calculation.js

Author: spnegi

Server-Side Components/Scheduled Jobs/Bucket Group Reporting/Bucket Group Age Calculation.js

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+var rec = new GlideRecord('case'); // any table which you want to use
+    rec.addEncodedQuery('stateNOT IN60,40, 20'); // filtering out all the closed/cancelled cases
+        rec.query();
+    while (rec.next()) {
+    var openedDate = new GlideDateTime(rec.opened_at.getDisplayValue());
+    var dur = GlideDateTime.subtract(openedDate,actualDateTime );
+    //gs.info("dur"+dur.getNumericValue()) ;
+    elapsedTime =  dur.getNumericValue()/86400000 ;
+    //  gs.info ("elapsedTime" + elapsedTime)
+    // Check to see when the item was created
+    if (elapsedTime <= 2) aging = '0-2 Days';
+    if (elapsedTime > 2) aging = '3-4 Days';
+    if (elapsedTime > 4) aging = '5-7 Days';
+    if (elapsedTime > 7) aging = '8-15 Days';
+    if (elapsedTime > 15) aging = '16-30 Days';
+    if (elapsedTime > 30) aging = '31-60 Days';
+    if (elapsedTime > 60) aging = '61-90 Days';
+    if (elapsedTime > 90) aging = 'Over 90 Days';
+ 
+    rec.setWorkflow(false); // Skip any Business Rules
+    rec.autoSysFields(false); // Do not update system fields
+    rec.aging_category = aging;
+    rec.update();
+    }