BRScript.js

Author: srikanthroyal932-cmyk

Server-Side Components/Business Rules/Auto-assign and notify owners of Affected CIs/BRScript.js

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+// Business Rule: After Update on change_request
+// Condition: affected_ci field has changed
+(function executeRule(current, previous /*null for insert*/) {
+    // Suppose affected CI list is in a related list table change_request_ci
+    var ciRel = new GlideRecord('change_request_ci');
+    ciRel.addQuery('change_request', current.sys_id);
+    ciRel.query();
+
+    while (ciRel.next()) {
+        var ci = ciRel.cmdb_ci.getRefRecord();
+        if (ci.owner) {
+            // create change_task (task table) record for owner
+            var ct = new GlideRecord('change_task');
+            ct.initialize();
+            ct.change_request = current.sys_id;
+            ct.cmdb_ci = ci.sys_id;
+            ct.assigned_to = ci.owner;
+            ct.short_description = 'Review Change for your CI: ' + ci.name;
+            ct.insert();
+
+            // send notification – could simply use gs.eventQueue or similar
+            gs.eventQueue('change.ci.owner.notification', ct, ci.owner, current.sys_id);
+        }
+    }
+})(current, previous);