Business Rule: Add Work Notes for Related Change Requests by CI (#1707)

Author: mitalizope

Server-Side Components/Business Rules/Add work notes for relevant Change Requests for Incident/README.md

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+Adds the Change Request numbers to the work notes of incidents that have the same CI.
+Operates on the Incident table as a Before Business Rule.
+
+Excludes CRs that are closed and cancelled.
+Helps agents to quickly identify related changes during incident triage.

Server-Side Components/Business Rules/Add work notes for relevant Change Requests for Incident/script.js

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+(function executeRule(current, previous /*null when async*/) {
+
+	if(current.cmdb_ci){
+		var ci = current.cmdb_ci.getValue();
+
+		var chng = new GlideRecord('change_request');
+		chng.addQuery('cmdb_ci', ci);
+		chng.addQuery('state', '!=', '3');
+		chng.addQuery('state', '!=', '4');
+		chng.query();
+
+		var work_notes = '';
+
+		while(chng.next()){
+			work_notes += chng.getValue('number') + '\n';
+		}
+
+		if(work_notes){
+			current.work_notes = 'Following change requests are associated with the same CI. You can attach one of them.\n' + work_notes;
+		}
+	
+	}
+
+})(current, previous);