Moved Incident-smart-field-suggestion file to Smart-field-sugeestion folder .

Author: Sriharsha19

Client-Side Components/Smart-field-suggestions/Script.js

@@ -0,0 +1,73 @@
+function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    if (isLoading || !newValue || newValue.length < 10) {
+        return;
+    }
+
+    var keywords = [
+        { 
+            pattern: /password|login|access/i, 
+            category: 'inquiry | Help ',             
+            subcategory: 'antivirus',        
+            priority: '3', 
+            suggestion: 'This appears to be a Inquiry issue.' 
+        },
+        { 
+            pattern: /slow|performance|hanging/i, 
+            category: 'software',          
+            subcategory: 'email',          
+            priority: '2', 
+            suggestion: 'This appears to be a Software issue.' 
+        },
+        { 
+            pattern: /printer|print|printing/i, 
+            category: 'hardware',            
+            subcategory: 'monitor',         
+            priority: '3', 
+            suggestion: 'This appears to be a Hardware issue.' 
+        },
+        { 
+            pattern: /database|data/i, 
+            category: 'database',          
+            subcategory: 'db2',             
+            priority: '3', 
+            suggestion: 'This appears to be an Database issue.' 
+        },
+        { 
+            pattern: /network|internet|wifi|connection/i, 
+            category: 'network',             
+            subcategory: 'vpn',               
+            priority: '2', 
+            suggestion: 'This appears to be a network issue.' 
+        }
+        
+    ];
+
+    var lowerDesc = newValue.toLowerCase();
+    var matched = null;
+
+    for (var i = 0; i < keywords.length; i++) {
+        if (keywords[i].pattern.test(lowerDesc)) {
+            matched = keywords[i];
+            break;
+        }
+    }
+
+    g_form.hideFieldMsg('short_description', true);
+    g_form.clearMessages();
+
+    if (matched) {
+        g_form.showFieldMsg('short_description', matched.suggestion, 'info', false);
+
+        if (confirm(matched.suggestion + "\n\nApply these suggestions?")) {
+            g_form.setValue('category', matched.category);
+            g_form.setValue('subcategory', matched.subcategory); // Make sure you use backend value for subcategory!
+            g_form.setValue('priority', matched.priority);
+            g_form.addInfoMessage('Suggestions applied automatically!');
+        } else {
+            g_form.addInfoMessage('Suggestions dismissed.');
+            g_form.hideFieldMsg('short_description', true);
+        }
+    } else {
+        g_form.addInfoMessage('No keywords matched in description.');
+    }
+}