script.js

Author: bhavyaa30

Server-Side Components/Background Scripts/Generate Report in Logs/script.js

@@ -0,0 +1,40 @@
+// Script: Generate Report in Logs
+// Author: Bhavya
+// Purpose: Print summary counts for incidents in the system logs
+
+(function() {
+    gs.print("=== Incident Summary Report ===");
+
+    // Total number of incidents
+    var total = new GlideAggregate('incident');
+    total.addAggregate('COUNT');
+    total.query();
+    total.next();
+    gs.print("Total Incidents: " + total.getAggregate('COUNT'));
+
+    // High Priority incidents
+    var high = new GlideAggregate('incident');
+    high.addQuery('priority', 1);
+    high.addAggregate('COUNT');
+    high.query();
+    high.next();
+    gs.print("High Priority Incidents: " + high.getAggregate('COUNT'));
+
+    // Active incidents
+    var active = new GlideAggregate('incident');
+    active.addQuery('active', true);
+    active.addAggregate('COUNT');
+    active.query();
+    active.next();
+    gs.print("Active Incidents: " + active.getAggregate('COUNT'));
+
+    // Resolved incidents
+    var resolved = new GlideAggregate('incident');
+    resolved.addQuery('state', 6); // Resolved
+    resolved.addAggregate('COUNT');
+    resolved.query();
+    resolved.next();
+    gs.print("Resolved Incidents: " + resolved.getAggregate('COUNT'));
+
+    gs.print("=== End of Report ===");
+})();