RestrictSystemCommentsOnTaskMetric.js

Author: Indra-kolge

Server-Side Components/Business Rules/Restrict System Generated Comments from Updating ITIL Metrics/RestrictSystemCommentsOnTaskMetric.js

@@ -0,0 +1,16 @@
+//Table: Task Metric Reporting Table.
+//When to run:Before update
+//Conditions: Updated by is system
+
+//Script
+(function executeRule(current, previous /null when async/ ) {
+
+    var caseSysid = current.u_task_number.sys_id;
+    var grCase = new GlideRecord('sn_customerservice_case');
+    if (grCase.get(caseSysid)) {
+        var latestEntry = grCase.comments.getJournalEntry(1).toString();
+        var latestWorknote = grCase.work_notes.getJournalEntry(1).toString();
+        if (latestEntry.includes('System') || latestWorknote.includes('System')) {
+            current.setAbortAction(true);
+        }
+    }