Merge branch 'main' into sixth-pull-request

Author: Suri123789

Client-Side Components/UI Macros/Show Open Incident of Caller/Readme.md

@@ -0,0 +1,21 @@
+Show Open Incident of caller
+
+Script Type: UI Macro
+
+Goal: In Form view caller can see what are the open incident of that particular caller.
+
+Walk through of code: So for this use case a new macro will be added to the caller field,  when it is triggered it will open a new popup window where it will show the list of particular caller which are all open incident.So for this a new UImacro have been used in that a new list icon have been rendered from the db_image table and inside that a showopentckts() function this will get the current caller and then add the query to filter out the list of open incident and then open a popup to show the list of that particular caller which are all open(other than Closed and Cancelled).
+
+Note: To inherite the UI Macro in that particular field (Caller) we need to add the attribute in the Dictionary Entry = ref_contributions=caller_inc_lists [ref_contributions="name of the macro"]
+
+UI Macro
+<img width="853" height="292" alt="UIMacro" src="https://github.com/user-attachments/assets/f5b353a2-ffb6-4e44-a740-9905b33cb484" />
+
+Dictonary Entry in Attribute section
+<img width="848" height="386" alt="UIMacroDictionary" src="https://github.com/user-attachments/assets/b21d2077-3df5-4408-9bb3-c0672fd1398b" />
+
+UI Macro in Incident Form near the Caller Field
+<img width="860" height="310" alt="From UIMacro" src="https://github.com/user-attachments/assets/c3867abf-f9cd-4947-a7e9-41c83189681d" />
+
+Result:
+<img width="865" height="409" alt="UIMacro Result" src="https://github.com/user-attachments/assets/5412b29b-e96b-4455-a3e0-5552c9680600" />

Client-Side Components/UI Macros/Show Open Incident of Caller/macro.js

@@ -0,0 +1,16 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
+
+<img src='sn_tile_icon/now-checklist.svg' stype='width=5%,height:5%' onclick="showopentckts()" title="Show Open Incident of me"></img>
+
+<script language="javascript">
+function showopentckts(){
+var name=g_form.getValue("caller_id");
+var tableName='incident';
+var url=tableName+'_list.do?sysparm_query=caller_id='+name+'^stateNOT IN7,8';
+window.open(url,'OpenIncident',"popup");
+}
+
+</script>
+
+</j:jelly>

Server-Side Components/Background Scripts/Identify Inactive users with tickets/README.md

@@ -0,0 +1,4 @@
+# ServiceNow Background Script – Identify Inactive Users with Open Incidents
+
+This background script helps admin to identify **inactive users** who still have **open incidents** assigned to them.  
+It’s particularly useful during **user cleanup, offboarding audits, or reassignment activities** to ensure no tickets remain unaddressed.

Server-Side Components/Background Scripts/Identify Inactive users with tickets/identify_inactive_users_with_open_tickets.js

@@ -0,0 +1,12 @@
+var user = new GlideRecord('sys_user');
+user.addQuery('active', false);
+user.query();
+while (user.next()) {
+    var inc = new GlideRecord('incident');
+    inc.addQuery('assigned_to', user.sys_id);
+    inc.addQuery('state', '!=', 7); // not Closed
+    inc.query();
+    while (inc.next()) {
+        gs.info('Inactive user with open ticket: ' + user.name + ' → ' + inc.number);
+    }
+}

Server-Side Components/Business Rules/Group Manager changes, remove old manager & add new manager/Code.js

@@ -0,0 +1,29 @@
+(function executeRule(current, previous /*null when async*/) {
+
+    // Run only when the Manager field changes
+    if (current.manager.changes()) {
+
+        var groupID = current.sys_id.toString();
+
+        // Remove old manager from group membership
+        if (!gs.nil(previous.manager)) { 
+            var oldMember = new GlideRecord('sys_user_grmember');
+            oldMember.addQuery('group', groupID);
+            oldMember.addQuery('user', previous.manager);
+            oldMember.query();
+            while (oldMember.next()) {
+                oldMember.deleteRecord();
+            }
+        }
+
+        // Add new manager to group membership
+        if (!gs.nil(current.manager)) {
+            var newMember = new GlideRecord('sys_user_grmember');
+            newMember.initialize();
+            newMember.group = groupID;
+            newMember.user = current.manager;
+            newMember.insert();
+        }
+    }
+
+})(current, previous);

Server-Side Components/Business Rules/Group Manager changes, remove old manager & add new manager/ReadMe.md

@@ -0,0 +1,5 @@
+When the Manager field changes on the Group table (sys_user_group), the system should automatically:
+
+Remove the previous manager from the group’s membership.
+
+Add the new manager as a member of the same group.

Specialized Areas/Fix scripts/Copy favourite to other users/README.md

@@ -1,3 +1,7 @@
+**Enhancement**
+1. This code will create the sp favorites of the selected users along with the sys_ui_bookmarks.
+2. The entry will be made in "sp_favorite" through new **createPortalFav** function.
+
 You can use this script to take an existing favaourite from the sys_ui_bookmark table and create a copy of it for any number of users.
 Can be useful when onboarding new staff, doing testing, etc.
 

Specialized Areas/Fix scripts/Copy favourite to other users/favCopy.js

@@ -1,9 +1,12 @@
 var srcFav = ""; // Add the sys_id of the favourite to copy, from sys_ui_bookmark table
+var portalFav = ""; // Add the sys_id of the favourite to copy, from sp_favorite table.
 var userCriteria = ""; // Add an encoded query of users from sys_user table
-
 var fav = new GlideRecord("sys_ui_bookmark");
 fav.get(srcFav);
 
+var portalFavRec = new GlideRecord("sp_favorite");
+portalFavRec.get(portalFav);  // glide record of favorite record.
+
 var users = new GlideRecord("sys_user");
 users.addEncodedQuery(userCriteria);
 users.query();
@@ -18,4 +21,18 @@ while(users.next()) {
   newFav.setValue("url",fav.url);
   newFav.setValue("user",users.sys_id);
   newFav.insert();
+
+  createPortalFav(users); // function to create portal favorites
+}
+function createPortalFav(userRec){
+  var newPortalFav = new GlideRecord("sp_favorite");
+  newPortalFav.initialize();
+  newPortalFav.setValue('user',userRec.user);
+  newPortalFav.setValue('reference_table',portalFavRec.reference_table);
+  newPortalFav.setValue('reference_document',portalFavRec.reference_document);
+  newPortalFav.setWorkflow(false); // OOB Sscript include take the logged-in user to check the duplicate records so workflow false restricts the SI to run.
+  newPortalFav.insert();
 }
+
+
+