Readme.md

Author: DhruvBhatheja

Server-Side Components/Background Scripts/Merge Duplicate User Records Automatically/Readme.md

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+Merge Duplicate User Records Automatically
+Automatically detects and merges duplicate User records in ServiceNow based on the email address.
+
+Ensures data integrity and prevents duplicate entries.
+
+Reassigns related records (e.g., incidents) to a master record.
+
+Deactivates duplicate users.
+
+In this UseCase
+Multiple users exist with the same email address.
+
+The first record found is treated as the master user.
+
+All duplicates are: Reassigned in related records (e.g., tasks, incidents).
+
+Marked inactive.