script.js

Author: Indra-kolge

Server-Side Components/Business Rules/Update "Needs Attention" based on condition/script.js

@@ -0,0 +1,35 @@
+if (current.assigned_to !='' && current.sys_updated_by != 'system') {
+    var assigned = current.assigned_to
+    var updated = current.sys_updated_by;
+    var needsAtt = current.needs_attention;
+
+    var roles = [
+        'sn_customerservice.customer',
+        'sn_customerservice.customer_contact' 
+    ];
+
+    // Check if updated user has any required role
+    var hasRole = false;
+    if (updated) {
+        for (var i = 0; i < roles.length; i++) {
+            var roleName = roles[i];
+            var roleGr = new GlideRecord('sys_user_role');
+            if (roleGr.get('name', roleName)) {
+                var userRoleGr = new GlideRecord('sys_user_has_role');
+                userRoleGr.addQuery('user', updated);
+                userRoleGr.addQuery('role', roleGr.sys_id);
+                userRoleGr.query();
+                if (userRoleGr.next()) {
+                    hasRole = true;
+                    break;
+                }
+            }
+        }
+    }
+
+    if (assigned != updated && hasRole) {
+        current.needs_attention = true;
+    } else if (assigned == updated && needsAtt == true) {
+        current.needs_attention = false;
+    }
+}