Prevent Direct Closure of Incidents Without Resolved State Transition (#2610)

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Author: Suri123789

Client-Side Components/Client Scripts/Abort direct incident closure without Resolve State/readme.md

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+📘 README — Incident State Validation (Client Script)
+Overview
+
+This Client Script enforces the correct ITIL incident lifecycle by preventing users from directly closing an incident without first transitioning it through the Resolved state.
+If a user attempts to move the state directly to Closed Complete, the system reverts the change and displays a notification.
+
+What This Code Does
+Monitors changes to the state field on Incident form
+Checks if new selection is trying to skip the Resolved step
+Reverts state to its previous value when the rule is violated
+Alerts the user with a clear and guided message
+Refreshes the form to maintain data consistency
+Usage Instructions
+
+Create a Client Script on the Incident table
+Type: onChange
+Field Name: state
+Paste the script under the script section
+Test by trying to directly move an Incident to Closed Complete
+S
+cript Requirements
+State values must be configured as:
+6 → Resolved
+7 → Closed Complete
+
+Script runs only on Incident records
+Must be active in applicable ITIL views
+Notes for Developers
+This code supports clean transition handling for ITSM workflows
+Helps enforce process compliance without server-side overhead
+Recommended for environments requiring strict closure governance

Client-Side Components/Client Scripts/Abort direct incident closure without Resolve State/script.js

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+function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    // Prevent execution during form load or when value is empty
+    if (isLoading || newValue === '') {
+        return;
+    }
+
+    // Dummy values for state comparison
+    // Assuming:
+    // 6 = Resolved
+    // 7 = Closed Complete
+    var RESOLVED = 6;
+    var CLOSED = 7;
+
+    // Prevent direct move to Closed without passing through Resolved
+    if (newValue == CLOSED && oldValue != RESOLVED) {
+        
+        // Reset to previous state
+        g_form.setValue('state', oldValue);
+
+        // Show validation warning
+        g_form.addErrorMessage(
+            'Direct closure is not allowed. Please first move the incident to Resolved state.'
+        );
+
+        // Reload page after showing error
+        setTimeout(function() {
+            location.reload();
+        }, 3000);
+    }
+}