Create pending Approval30days.js

script to identify and cancel RITM pending for approval for 30 days

Author: d-sharmagit

Server-Side Components/Scheduled Jobs/pending Approval30days.js

@@ -0,0 +1,40 @@
+/*
+Scheduled Script Execution: Auto-cancel RITM if group manager approval pending after 30 days
+
+This script:
+- Finds RITM records older than 30 days
+- Checks if any group manager approvals are still pending (state='requested')
+- If so, cancels the RITM (sets state to 'Cancelled')
+Usage:
+- Schedule this script to run daily.
+*/
+
+// Calculate date 30 days ago
+var thirtyDaysAgo = new GlideDateTime();
+thirtyDaysAgo.addDaysUTC(-30);
+
+// Query RITMs older than 30 days and not closed/cancelled already
+var ritmGR = new GlideRecord('sc_req_item');
+ritmGR.addQuery('sys_created_on', '<=', thirtyDaysAgo);
+ritmGR.addEncodedQuery('stateIN1,2,112^cat_item=a24b1e113bc21e1050109c9c24e45a51');
+ritmGR.query();
+
+while (ritmGR.next()) {
+    // Query approvals for this RITM from group managers - adjust condition accordingly
+    var approvalGR = new GlideRecord('sysapproval_approver');
+    approvalGR.addQuery('sysapproval', ritmGR.sys_id); // approvals linked to this RITM
+    approvalGR.addQuery('state', 'requested'); // pending approvals
+    approvalGR.query();
+
+    if (approvalGR.hasNext()) {
+        // Group manager approvals pending after 30 days => Cancel RITM
+		
+        ritmGR.state = 8; // Closed Cancelled
+		ritmGR.assignment_group = '<assignment_group_name or sysid>'; //group ABC
+        ritmGR.work_notes = 'Auto-cancelled due to no group manager approval within 30 days.';
+        ritmGR.update();
+
+    }
+}
+
+