Create Incident creation

The script uses the GlideRecord API to interact with the incident table and inserts a new record with the specified values.

Author: Thrizvi

Server-Side Components/Background Scripts/Incident creation

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+// This script can be used in a Script Include or Business Rule
+var incidentGR = new GlideRecord('incident');
+incidentGR.initialize();
+incidentGR.short_description = 'Critical Incident - Immediate Attention Required';
+incidentGR.description = 'This is a Priority 1 incident created via script.';
+incidentGR.priority = 1; // Priority 1
+incidentGR.impact = 1;   // High impact
+incidentGR.urgency = 1;  // High urgency
+incidentGR.caller_id = gs.getUserID(); // Sets the current user as the caller
+incidentGR.category = 'network'; // Example category
+incidentGR.insert();