README.md

Author: trimbakeshmadhan-109

Core ServiceNow APIs/GlideAggregate/Count Inactive Users with Active incidents/README.md

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+Count Active Incidents Assigned to Inactive Users
+This script uses GlideAggregate to efficiently count the number of active incidents assigned to inactive users. This is a crucial task for maintaining data hygiene and preventing incidents from being stalled due to inactive assignees.
+Overview
+The script performs the following actions:
+Initializes GlideAggregate: Creates an aggregate query on the incident table.
+Filters Records: Uses addQuery() to restrict the search to incidents that are both active (true) and assigned to a user whose active status is false. This filter uses a "dot-walk" on the assigned_to field to check the user's active status directly within the query.
+Aggregates by Count: Uses addAggregate() to count the number of incidents, grouping the results by assigned_to user.
+Executes and Logs: Runs the query, then loops through the results. For each inactive user found, it logs their name and the number of active incidents assigned to them.
+Use case
+This script is essential for regular cleanup and maintenance. It can be used in:
+Scheduled Job: Automatically run the script daily or weekly to monitor for and report on incidents assigned to inactive users.
+Fix Script: Perform a one-off run to identify and log all current incidents that need reassignment.
+Reporting: The output from this script can be used to build a report for managers to track and reassign incidents promptly.
+Script
+javascript
+var ga = new GlideAggregate('incident');
+ga.addQuery('active', true);
+ga.addQuery('assigned_to.active', false);
+ga.addAggregate('COUNT', 'assigned_to');
+ga.query();
+
+while (ga.next()) {
+    var inactiveUser = ga.assigned_to.getDisplayValue();
+    var taskCount = ga.getAggregate('COUNT', 'assigned_to');
+    gs.info("Inactive user " + inactiveUser + " has " + taskCount + " active incidents.");
+}
+Use code with caution.
+
+Installation
+As a Scheduled Job
+Navigate to System Definition > Scheduled Jobs.
+Click New and select Automatically run a script of your choosing.
+Name the job (e.g., Find Incidents Assigned to Inactive Users).
+Set your desired frequency and time.
+Paste the script into the Run this script field.
+Save and activate the job.
+As a Fix Script
+Navigate to System Definition > Fix Scripts.
+Click New.
+Name it (e.g., Find Active Incidents with Inactive Assignee).
+Paste the script into the Script field.
+Run the script to see the results in the System Log.
+Customization
+Targeted tables: Change the table name from incident to task or any other table with an assigned_to field to check for active records assigned to inactive users.
+Automated reassignment: Extend the script to automatically reassign the incidents to a group or another user. This is a common practice to ensure that tickets do not get stuck in the queue.
+Email notification: Instead of logging the information, modify the script to send an email notification to the group manager or another stakeholder with the list of incidents needing attention.